Medical Receptionist

Posting date:	25 February 2026
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	20 March 2026
Location:	Bracknell, RG12 0TH
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A1476-24-0000

Summary

The post of the Medical Receptionist is to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. The post will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job responsibilities: Administration To have a thorough knowledge of all Practice procedures. To work in accordance with written policies and protocols. Filing notes in medical records Pulling/filing notes for surgeries and update as necessary Process repeat and acute prescriptions checking names and addresses Reception Receiving patients, consulting with the practice team Answer telephone calls in a professional manner, dealing with enquiries via telephone and face-to-face Arrange home visits Take accurate messages and relay to appropriate person via email / other Telephone for results and information from outside agencies, i.e. hospitals, GP surgeries, Health Centres Data input and retrieval via computer system Prepair and maintenance of paper medical records Dealing with incoming and outgoing mail Registration of new patients Process patient change of address Booking, cancelling and changing appointments Process repeat prescriptions requests in accordance with Practice guidelines Scanning and filing medical records Other tasks: Ensure building security Maintain supplies of stationery in reception and consulting rooms Keep workplace organised and tidy (including Kitchen) Clear consulting rooms when possible and tidy waiting room Any other tasks allocated by managers Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in the Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carer, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Health & Safety The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights Personal/professional Development The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work