Housing Officer (Income)
| Posting date: | 25 February 2026 |
|---|---|
| Salary: | £37,349 per year |
| Hours: | Full time |
| Closing date: | 10 March 2026 |
| Location: | DH1 5TG |
| Remote working: | On-site only |
| Company: | Bernicia Group |
| Job type: | Permanent |
| Job reference: | 302345JCP |
Summary
Housing Officer (Income)
Ashington or Durham
Salary: £37,349 per annum (inclusive of car allowance) from April 2026.
Hours: 37 per week, Monday to Friday
Contract: Permanent
Closing Date: 9AM on Tuesday 10th March 2026.
Would you like the opportunity to be part of caring social housing provider, making a difference to the lives of our tenants and the communities we serve. If so, then the Housing Officer (Income) role is for you.
Role Benefits:
28 days annual leave (plus bank holidays) for full time employees
Working from home up to 2 days per week.
Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
Generous pension scheme with life insurance of 3 x salary
About the Housing Officer (Income) Role:
This role will involve:
Delivering income collection services to tenants that are of an excellent standard and accessible to all customers and always provide excellent customer service.
Supporting tenants with differing needs.
Court processes and representation at court hearings.
Management and collection of former tenant arrears.
Overseeing a patch of accounts, which includes face to face visits.
Taking incoming calls from the automated income collection system.
Identify vulnerabilities and collecting with care.
Identifying opportunities for service improvements, make recommendation and deliver changes effectively and efficiently.
Participating in new initiatives that will lead to improvement in performance and service delivery.
Your Experience:
Successful candidates will need:
Essential:
Good Standard of General Education, preferably with relevant professional qualification
Excellent interpersonal and communication skills, both written and verbal
Advanced IT skills, particularly with Microsoft packages
Desirable:
At least 1 years’ experience in the Social Housing sector with a comprehensive knowledge and understanding of Housing legislation
At least 1 years’ experience in an income collection setting.
Candidates may be required to work from either our Ashington or Durham office and you must be able to commute to these locations.
You will be able to indicate preference of location as part of the application process.
About us:
We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.
We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
Please note you will be required to drive for business as this forms a requirement of the role.
You will be required to hold a current and valid driving licence.
For more information regarding this role, please contact:
Chris Wales, Housing Services Manager (Income) on 0191 238 3173.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
________________________________________________________________
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Ashington or Durham
Salary: £37,349 per annum (inclusive of car allowance) from April 2026.
Hours: 37 per week, Monday to Friday
Contract: Permanent
Closing Date: 9AM on Tuesday 10th March 2026.
Would you like the opportunity to be part of caring social housing provider, making a difference to the lives of our tenants and the communities we serve. If so, then the Housing Officer (Income) role is for you.
Role Benefits:
28 days annual leave (plus bank holidays) for full time employees
Working from home up to 2 days per week.
Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
Generous pension scheme with life insurance of 3 x salary
About the Housing Officer (Income) Role:
This role will involve:
Delivering income collection services to tenants that are of an excellent standard and accessible to all customers and always provide excellent customer service.
Supporting tenants with differing needs.
Court processes and representation at court hearings.
Management and collection of former tenant arrears.
Overseeing a patch of accounts, which includes face to face visits.
Taking incoming calls from the automated income collection system.
Identify vulnerabilities and collecting with care.
Identifying opportunities for service improvements, make recommendation and deliver changes effectively and efficiently.
Participating in new initiatives that will lead to improvement in performance and service delivery.
Your Experience:
Successful candidates will need:
Essential:
Good Standard of General Education, preferably with relevant professional qualification
Excellent interpersonal and communication skills, both written and verbal
Advanced IT skills, particularly with Microsoft packages
Desirable:
At least 1 years’ experience in the Social Housing sector with a comprehensive knowledge and understanding of Housing legislation
At least 1 years’ experience in an income collection setting.
Candidates may be required to work from either our Ashington or Durham office and you must be able to commute to these locations.
You will be able to indicate preference of location as part of the application process.
About us:
We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.
We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
Please note you will be required to drive for business as this forms a requirement of the role.
You will be required to hold a current and valid driving licence.
For more information regarding this role, please contact:
Chris Wales, Housing Services Manager (Income) on 0191 238 3173.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
________________________________________________________________
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.