Client Support Officer – Financial (Adult Social Care)
| Posting date: | 25 February 2026 |
|---|---|
| Salary: | £15.23 to £19.85 per hour |
| Additional salary information: | PAYE: £15.23 per hour Umbrella/Ltd: £19.85 per hour |
| Hours: | Full time |
| Closing date: | 27 March 2026 |
| Location: | Bootle, Merseyside |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | OR23831 |
Summary
Neway International are seeking a Client Support Officer (Financial) to join our client, Sefton Metropolitan Borough Council, within the Self Directed Support Team.
Location: Magdalen House, Trinity Road, Bootle, L20 3NJ
Hours: 36 per week
Duration: 35 Weeks (Maternity Cover)
Start Date: 16 March 2026
Rates: PAYE: £15.23 per hour Umbrella/Ltd: £19.85 per hour
Work Pattern: Training period may require on‑site attendance. Details to be confirmed with the hiring panel.
About the Client
Sefton MBC’s Adult Social Care Directorate supports vulnerable adults, carers and families across the borough. The Self Directed Support Team ensures individuals receiving Direct Payments or Individual Service Funds are supported effectively, with robust financial oversight and a strong focus on customer service.
The Role
The Client Support Officer provides financial and administrative support to adults receiving social care via Direct Payments and Individual Service Funds. You will be responsible for reconciling client accounts, calculating balances, identifying variances, and producing audit reports. The role also includes processing and paying care‑related invoices.
This position requires strong numeracy skills, excellent attention to detail, and the ability to manage a varied workload with minimal supervision.
Key Responsibilities
Reconcile Direct Payment and Individual Service Fund accounts, identifying variances and producing audit reports.
Calculate balances, highlight discrepancies, and process reclaims where required.
Process and pay care bills in line with financial procedures.
Maintain accurate financial and administrative records.
Communicate effectively with vulnerable adults, carers and families, providing a customer‑focused service.
Build strong working relationships with internal teams and external agencies.
Use Microsoft Office and internal systems confidently, with the ability to learn new IT platforms.
Manage and prioritise workload independently, demonstrating initiative and a positive, flexible approach.
Candidate Requirements
Experience working in a finance environment.
Strong numeracy skills and excellent attention to detail.
Confident using Microsoft Office and able to learn new systems quickly.
Experience delivering a customer‑focused service.
Ability to communicate professionally with vulnerable adults and partner agencies.
Self‑motivated, organised, and able to work with minimal supervision.
Location: Magdalen House, Trinity Road, Bootle, L20 3NJ
Hours: 36 per week
Duration: 35 Weeks (Maternity Cover)
Start Date: 16 March 2026
Rates: PAYE: £15.23 per hour Umbrella/Ltd: £19.85 per hour
Work Pattern: Training period may require on‑site attendance. Details to be confirmed with the hiring panel.
About the Client
Sefton MBC’s Adult Social Care Directorate supports vulnerable adults, carers and families across the borough. The Self Directed Support Team ensures individuals receiving Direct Payments or Individual Service Funds are supported effectively, with robust financial oversight and a strong focus on customer service.
The Role
The Client Support Officer provides financial and administrative support to adults receiving social care via Direct Payments and Individual Service Funds. You will be responsible for reconciling client accounts, calculating balances, identifying variances, and producing audit reports. The role also includes processing and paying care‑related invoices.
This position requires strong numeracy skills, excellent attention to detail, and the ability to manage a varied workload with minimal supervision.
Key Responsibilities
Reconcile Direct Payment and Individual Service Fund accounts, identifying variances and producing audit reports.
Calculate balances, highlight discrepancies, and process reclaims where required.
Process and pay care bills in line with financial procedures.
Maintain accurate financial and administrative records.
Communicate effectively with vulnerable adults, carers and families, providing a customer‑focused service.
Build strong working relationships with internal teams and external agencies.
Use Microsoft Office and internal systems confidently, with the ability to learn new IT platforms.
Manage and prioritise workload independently, demonstrating initiative and a positive, flexible approach.
Candidate Requirements
Experience working in a finance environment.
Strong numeracy skills and excellent attention to detail.
Confident using Microsoft Office and able to learn new systems quickly.
Experience delivering a customer‑focused service.
Ability to communicate professionally with vulnerable adults and partner agencies.
Self‑motivated, organised, and able to work with minimal supervision.