Senior Service Delivery Analyst (IT)
| Posting date: | 25 February 2026 |
|---|---|
| Salary: | £32,080 per year |
| Hours: | Full time |
| Closing date: | 09 March 2026 |
| Location: | Portsmouth, Hampshire |
| Remote working: | On-site only |
| Company: | University of Portsmouth |
| Job type: | Contract |
| Job reference: | REC00004584 |
Summary
We’re seeking a Senior Service Delivery Analyst to join our Student Service Delivery team on a 6-month fixed-term contract. This is a hands-on, people-focused IT role at the heart of campus life, supporting the digital services that enable students to learn, connect and succeed.
Our team plays a vital role in shaping the student experience — not just by fixing issues, but by building confidence, improving digital skills, and creating welcoming, reliable technology-enabled spaces. You’ll work closely with students and colleagues to ensure our services are accessible, resilient and continually improving.
You’ll join a supportive, collaborative team that is passionate about improving the student experience, strengthening our campus community, and enabling digital success. This fixed-term role offers variety, responsibility, and the opportunity to make a meaningful impact in a short space of time.
You’ll be an experienced IT support professional who enjoys working in a busy, customer-focused environment, is confident explaining technical concepts clearly, and takes pride in helping others develop their digital capability. Experience with Microsoft technologies, networking fundamentals, and incident management is essential; ITIL or Microsoft certifications are desirable but not required.
What you’ll be doing;
- Delivering high-quality 1st and 2nd line IT support (with some 3rd line assistance) to students and staff, both on-site and remotely
- Supporting core technologies including Windows 10/11, Microsoft 365, Azure, Intune, Active Directory, and campus networks
- Maintaining and enhancing student-facing IT services, spaces and platforms, contributing to service management and continuous improvement
- Sharing knowledge through informal training, clear documentation, and day-to-day collaboration that builds digital confidence across the community
This position is working on-site only, so we are unable to support hybrid working for this appointment.
This appointment is a fixed-term contract until 28 August 2026.
Our team plays a vital role in shaping the student experience — not just by fixing issues, but by building confidence, improving digital skills, and creating welcoming, reliable technology-enabled spaces. You’ll work closely with students and colleagues to ensure our services are accessible, resilient and continually improving.
You’ll join a supportive, collaborative team that is passionate about improving the student experience, strengthening our campus community, and enabling digital success. This fixed-term role offers variety, responsibility, and the opportunity to make a meaningful impact in a short space of time.
You’ll be an experienced IT support professional who enjoys working in a busy, customer-focused environment, is confident explaining technical concepts clearly, and takes pride in helping others develop their digital capability. Experience with Microsoft technologies, networking fundamentals, and incident management is essential; ITIL or Microsoft certifications are desirable but not required.
What you’ll be doing;
- Delivering high-quality 1st and 2nd line IT support (with some 3rd line assistance) to students and staff, both on-site and remotely
- Supporting core technologies including Windows 10/11, Microsoft 365, Azure, Intune, Active Directory, and campus networks
- Maintaining and enhancing student-facing IT services, spaces and platforms, contributing to service management and continuous improvement
- Sharing knowledge through informal training, clear documentation, and day-to-day collaboration that builds digital confidence across the community
This position is working on-site only, so we are unable to support hybrid working for this appointment.
This appointment is a fixed-term contract until 28 August 2026.
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