Customer Services Representative
| Posting date: | 24 February 2026 |
|---|---|
| Salary: | £28,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 26 March 2026 |
| Location: | Yeovil, South West, BA20 2YB |
| Company: | Meridian Business Support |
| Job type: | Permanent |
| Job reference: | 59274357 |
Summary
Are you a proactive, commercially minded customer service professional who thrives in a fast-paced environment?
We are looking for an exceptional Customer Service Executive to join our clients team in Yeovil. This is not a call centre role, this is a pivotal position working alongside our clients internal teams to maximise customer satisfaction, increase sales conversions, and strengthen long-term client relationships. If you combine outstanding communication skills with strong organisation, commercial awareness and a “customer first” mindset, we want to hear from you. This is a varied, fast-paced role that requires initiative, accuracy and confidence.
Key responsibilities:
- Coordinate customer and new business appointments with the internal teams
- Proactively follow up quotations and prospects to maximise conversions
- Deliver first-class customer service via phone, email and online enquiries
- Process sales orders, raise purchase orders and manage supplier quotes
- Track customer enquiries and update internal CRM/order systems
- Support marketing activity by converting leads into active customers
- Resolve customer queries quickly and professionally
- Manage diaries, itineraries and key communications
- Identify cross-selling opportunities to increase overall sales
Skills and Experience
- Experienced in customer service, sales support, account management or order processing
- Exceptionally organised and detail-focused
- Confident speaking with customers and negotiating professionally
- Commercially aware and motivated by results
- Proactive, you don’t wait to be asked
- Comfortable managing multiple priorities
- Skilled in CRM/database systems and Microsoft Office
Experience in sales administration, customer service coordination, internal sales, or account support would also be highly advantageous.
We are looking for an exceptional Customer Service Executive to join our clients team in Yeovil. This is not a call centre role, this is a pivotal position working alongside our clients internal teams to maximise customer satisfaction, increase sales conversions, and strengthen long-term client relationships. If you combine outstanding communication skills with strong organisation, commercial awareness and a “customer first” mindset, we want to hear from you. This is a varied, fast-paced role that requires initiative, accuracy and confidence.
Key responsibilities:
- Coordinate customer and new business appointments with the internal teams
- Proactively follow up quotations and prospects to maximise conversions
- Deliver first-class customer service via phone, email and online enquiries
- Process sales orders, raise purchase orders and manage supplier quotes
- Track customer enquiries and update internal CRM/order systems
- Support marketing activity by converting leads into active customers
- Resolve customer queries quickly and professionally
- Manage diaries, itineraries and key communications
- Identify cross-selling opportunities to increase overall sales
Skills and Experience
- Experienced in customer service, sales support, account management or order processing
- Exceptionally organised and detail-focused
- Confident speaking with customers and negotiating professionally
- Commercially aware and motivated by results
- Proactive, you don’t wait to be asked
- Comfortable managing multiple priorities
- Skilled in CRM/database systems and Microsoft Office
Experience in sales administration, customer service coordination, internal sales, or account support would also be highly advantageous.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.