Control Room Administrator
| Posting date: | 24 February 2026 |
|---|---|
| Salary: | £28,892.61 per year |
| Hours: | Full time |
| Closing date: | 03 March 2026 |
| Location: | Westminster, London, SW1 1DW |
| Company: | Veolia |
| Job type: | Permanent |
| Job reference: | JR28949_1771949907 |
Summary
Salary: £28,892.61 per annum plus Veolia benefits
Hours: 40 hours per week, Saturday to Wednesday, 6:00 am to 14.00 pm - Office-based
Location: Wilton Road, London, SW1 1DW
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;
- 25 days of annual leave
- Access to our company/people's pension scheme
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing;
- Coordinate and monitor SLA's and communications with operational teams
- Track and process service defaults within contractual timeframes
- Collect and analyse operational data to identify trends and patterns
- Produce regular performance reports and statistics
- Maintain accurate records and update operational systems
- Liaise with internal teams, council representatives and external stakeholders
- Coordinate responses to service requests and complaints
- Monitor and report on KPIs and service levels
- Contribute to the development of standard operating procedures
- Support system improvements and best practices implementation
- Ensure compliance with health and safety procedures
What we're looking for;
Essential
- Strong IT skills and proficiency in operational management systems
- Strong communication and interpersonal skills
- Experience in customer service and Administration
- Proven ability to work under pressure, meet deadlines & flexible with change
- Excellent organisational and time management skills
- Analytical and problem-solving capabilities
Desirable
- Previous experience in waste management operations
- Excellent geographical knowledge of London
- Understanding of local authority operations
- Knowledge of health and safety regulations
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.