Service Desk Lead
| Posting date: | 24 February 2026 |
|---|---|
| Salary: | £250.0 per day |
| Additional salary information: | Inside IR35 |
| Hours: | Full time |
| Closing date: | 03 March 2026 |
| Location: | Birmingham, West Midlands, B4 6AJ |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4773746_1771928740 |
Summary
Your new company,
My client, is looking for a Service Desk Lead. This is a hybrid role, working 2 days a week on-site, based in Birmingham. They are looking for a strong service desk lead, who has experience working with stakeholders and customers, hands-on experience working as a service desk analyst, someone who is a safe pair of hands, proactive and can take initiative. You will be responsible for managing escalations, making rotas, creating reports.
The experience below is essential for this role:
- Service Desk Lead Experience
- Stakeholder Management Experience
- Hands on Service Desk Experience
- Power Bi
- Experience with ITIL will be a plus
Key Responsibilities:
- Being the first point of contact for escalations from the service desk
- Managing the service desk analysts
- Providing hands-on support if needed
- Creating rotas
- Creating reports
- Keeping stakeholders and customers updated
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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