Business Support Officer
| Posting date: | 24 February 2026 |
|---|---|
| Salary: | £24,413 to £25,583 per year, pro rata |
| Hours: | Part time |
| Closing date: | 17 March 2026 |
| Location: | Horncastle, Lincolnshire |
| Remote working: | On-site only |
| Company: | East Lindsey District Council |
| Job type: | Contract |
| Job reference: |
Summary
Wellbeing Lincs is committed to delivering high‑quality support to residents across Lincolnshire. We’re looking for a Business Support Officer to join us on a fixed-term, part-time basis and help ensure every customer recieves an excellent experience.
In this role, you'll play a key part in our quality assurance process - gathering customer feedback, completing follow- up check-ins, and supporting the wider service with essential administrative tasks. Your work will directly contribute to the wellbeing of individuals who rely on our support.
Hours will be 22.5 hours per week (Wednesday 7.5, Thursday 7.5, Friday 7.5).
What will the role involve?
Administrative support- Assist Wellbeing Officers with day‑to‑day administrative duties, including:
o Handling incoming income and outgoing post
o Sending information packs to customers
o Managing general enquiry calls
o Minute taking
Customer experience & quality assurance- Contact customers through channels such as telephone or email to gather feedback and complete re-referrals where required.
Working with people- Demonstrate empathy, professionalism, and a commitment to social inclusion, diversity, and equal opportunities. Engage with members of the public, officers, and professionals in a supportive and respectful manner.
What are we looking for?
GCSE passes (Grade A to C) or equivalent in Maths and English
Previous experience working with customers
Confidence using Microsoft packages
If you are interested in having a confidential conversation about the role, please contact Terri Gibson on 01507 613109 or 07469916105
BENEFITS: We offer excellent terms and conditions of employment including:
Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher for regular screen users
Flexible Working Policy
Agile Working Policy*
Car Mileage reimbursement*
Long service recognition
Excellent career progression and training opportunities
*Certain restrictions may apply
We also offer a wide range of family friendly policies designed to enable you to balance your work and home life, manage your personal responsibilities and support you in times of difficulty.
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
In this role, you'll play a key part in our quality assurance process - gathering customer feedback, completing follow- up check-ins, and supporting the wider service with essential administrative tasks. Your work will directly contribute to the wellbeing of individuals who rely on our support.
Hours will be 22.5 hours per week (Wednesday 7.5, Thursday 7.5, Friday 7.5).
What will the role involve?
Administrative support- Assist Wellbeing Officers with day‑to‑day administrative duties, including:
o Handling incoming income and outgoing post
o Sending information packs to customers
o Managing general enquiry calls
o Minute taking
Customer experience & quality assurance- Contact customers through channels such as telephone or email to gather feedback and complete re-referrals where required.
Working with people- Demonstrate empathy, professionalism, and a commitment to social inclusion, diversity, and equal opportunities. Engage with members of the public, officers, and professionals in a supportive and respectful manner.
What are we looking for?
GCSE passes (Grade A to C) or equivalent in Maths and English
Previous experience working with customers
Confidence using Microsoft packages
If you are interested in having a confidential conversation about the role, please contact Terri Gibson on 01507 613109 or 07469916105
BENEFITS: We offer excellent terms and conditions of employment including:
Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher for regular screen users
Flexible Working Policy
Agile Working Policy*
Car Mileage reimbursement*
Long service recognition
Excellent career progression and training opportunities
*Certain restrictions may apply
We also offer a wide range of family friendly policies designed to enable you to balance your work and home life, manage your personal responsibilities and support you in times of difficulty.
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.