Administration & Receptionist | London North West University Healthcare NHS Trust
| Posting date: | 24 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29,651 - £31,312 per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 26 March 2026 |
| Location: | Middlesex, UB1 3HW |
| Company: | London North West Healthcare NHS Trust |
| Job type: | Permanent |
| Job reference: | 7829508/337-NP-9395AC |
Summary
Work as part of the Outpatients Department multi-disciplinary team, providing an efficient administrative and Outpatient reception service
Record all outpatient attendances (cashing-up) on the Patient Access System
Book follow-up appointments, discharge back to the GP and/or add to waiting lists
File documents according to Information Governance policy
Communicate with patients, visitors and staff in a professional and courteous manner
Communicate effectively using all available forms of communication
Maintain an uncluttered and tidy reception area
Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
Support the Managers and Supervisors in developing a patient focused service.
• Complete appointment outcomes such as booking patient follow-up appointments, discharging back to the GP or adding to waiting lists as indicated on the manual or electronic outcomes forms within stipulated timeframes
• Analyse patient pathways vs outcomes and escalate to relevant clinical / non[1]clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
• Ensure that all patients attending in person are checked in
• Ensure all patient information is complete and up to date on the Trust ERS
• Identify, investigate and correct ERS discrepancies ensuring GP and personal contact details are accurate and up to date
• Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards
• Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
• Deal with all enquiries in a professional and co-operative manner
Please view the attached Job Description and Person Specification for full role duties and responsibilities
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Please view the attached Job Description and Person Specification for full role duties and responsibilities
This advert closes on Tuesday 10 Mar 2026