Reception Manager
| Posting date: | 24 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 March 2026 |
| Location: | Oxford, OX4 4GX |
| Company: | IHG Hotels & Resorts |
| Job type: | Permanent |
| Job reference: | 1466140039 |
Summary
We have an amazing opportunity for a Reception Manager to join our team in our stunning riverfront hotel - voco Oxford Thames!
We are offering a salary of £34,000.00 plus the option of Staff Accommodation!
At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.
Close to the heart of Oxford, on the banks of the river Thames, lies voco Oxford Thames hotel.
With a history dating back to the Middle Ages, the hotel’s surroundings have an intriguing story to tell.
voco Oxford Thames combines its medieval character with 21st-century style to create a unique setting for memorable meetings, conferences, and weddings alike.
Check out our Instagram page @vocooxfordthames
As Reception Manager, reporting to the Hotel Manager, you will be responsible for the efficient day-to-day management of the Front Office and Riverside Leisure Club, ensuring both reception teams consistently deliver professional, personalised, and high-quality service. You will lead, coach, and develop your team while driving guest satisfaction, loyalty recognition, and strong interdepartmental collaboration.
Your key responsibilities will be:
- Manage the daily operation of Main reception (Front Office) and Leisure Reception, ensuring smooth workflows and consistently high service standards.
- Lead and empower reception teams to deliver excellent customer service, professional attention, and personal recognition to all guests.
- Drive loyalty recognition for IHG One Rewards members and actively contribute to achieving and exceeding Heartbeat (Medallia) guest satisfaction targets.
- Maintain exceptional knowledge of the hotel product and confidently promote and sell hotel offerings, including Food & Beverage outlets, Spa & Leisure facilities and meeting rooms.
- Ensure guest requests and enquiries are actioned to the highest standard, always reflecting voco brand values.
- Manage day-to-day staffing requirements, including planning and assigning work, setting performance and development goals, and providing regular coaching and feedback.
- Drive strong communication channels between receptions, housekeeping, reservations, and other departments to ensure guest requirements are delivered in a timely manner.
- Resolve complex, multi-faceted operational issues across workflows with a calm, solution-focused approach.
- Conduct regular colleague check-ins and engagement activity, ensuring Colleague Heartbeat Action Plans are implemented.
- Ensure all statutory and mandatory compliance training is completed within the department.
- Demonstrate strong collaboration with all hotel departments and actively support a “one team” culture.
To succeed as a Reception Manager, you will need:
- Previous experience as a Reception Team Leader or Reception Manager within a hotel environment.
- A genuine passion for guest service excellence and team development.
- Strong organisational and communication skills, with the ability to manage multiple priorities.
- Experience handling guest feedback, complaints, and service recovery.
- Confidence using hotel systems; experience with Opera PMS is highly advantageous.
- A collaborative leadership style with a hands-on, supportive approach.
- Flexibility to work a range of shifts, including weekends and bank holidays, in line with hotel operations.
Our Reception Manager enjoys a range of benefits including:
- Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities
- Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Meals whilst on duty
- 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
- We provide every employee company sick pay and life insurance
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores – all the way from retail to cinema
- Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!
If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today to join our team as a Reception Manager!
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.