Healthcare support worker – clinical care - POA
| Posting date: | 24 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,937 - £26,598 per annum, pro rata |
| Hours: | Part time |
| Closing date: | 26 March 2026 |
| Location: | Norwich, NR4 7UY |
| Company: | Norfolk and Norwich University Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7828657/234-25-A1874 |
Summary
A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.
Pre-Operative Assessment (POA) is a dynamic, nurse-led team supporting the Elective Surgery pathway. We provide services for the following surgical specialties: Orthopaedics, General Surgery, Gynaecology, Vascular, Upper GI, Colorectal, Breast & Endocrine, Urology, Plastics, ENT and OMF.
The service supports both day case and in-patient admission pathways, seeing around 400 patients per week through the clinic. Staff will work collaboratively within the team, both independently and with direct supervision from others. They will work closely with the requirements of Trust and Departmental policies and procedures to ensure that patients receive the care as required to assist in the assessment process of the surgical patient in their preparation for admission.
As part of the POA team there is opportunity is available to work with the wider multidisciplinary team to ensure every individual has the best possible start to their surgical journey ensuring every individual is treated with dignity, respect, and compassion.
In POA, we pride ourselves on high standards and are committed to ensuring patients have the best possible experience before they are admitted to the hospital. We support the delivery of high-quality, safe, and compassionate healthcare services. All staff are expected to act as role models in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values: People-focused, Respect, Integrity, Dedication, Excellence.
At the Norfolk & Norwich Hospital, our team consists of approximately 40 nurses and runs an average of 10 face-to-face nurse clinics per day, supported by our HCA (Healthcare Assistant) team. Additionally, our HCA team support Anaesthetic clinics, Nurse telephone clinics and run an independent HCA-led clinic with the support of a Nurse Coordinator.
We currently have a second city centre location which runs Monday to Friday 2 nurse clinics per day. Once new team members are fully trained, they may be required to work at this location on an ad hoc basis. At NNUH main site we provide a 7-day service, so some weekend work will be rostered on a rotational basis.
The unit embraces the opportunity for staff development, and the individual will gain knowledge and skills in enhanced practices such as venepuncture, ECG monitoring, blood glucose monitoring, urinalysis monitoring, the use of a variety of trust IT systems, learn about clinical measurement parameters and the use of the NEWS 2 scoring system.
POA offers a friendly, professional, and innovative work environment with a culture of strong teamwork and mutual support.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
• Practices in accordance with the code of conduct for healthcare support workers clearly articulates the purpose of the code.
• Adherence to the uniform trust policy
• To act as a role model to others; always projecting a professional image.
• Understands what is meant by duty of care and the boundaries of the HCSW – Clinical care role.
• Adherence to NNUH policies consistently.
• To participate in tasks and carry out instructions of registered professionals relevant to area to support patient care e.g. collect blood for transfusion or purpose relevant to area, preparation of equipment for theatres, collecting medication from pharmacy or equipment from other clinical areas.
• To participate in audit as required.
• To develop self-awareness, building resilience, relationship building, self-care and adaptability.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
This advert closes on Friday 27 Feb 2026
Pre-Operative Assessment (POA) is a dynamic, nurse-led team supporting the Elective Surgery pathway. We provide services for the following surgical specialties: Orthopaedics, General Surgery, Gynaecology, Vascular, Upper GI, Colorectal, Breast & Endocrine, Urology, Plastics, ENT and OMF.
The service supports both day case and in-patient admission pathways, seeing around 400 patients per week through the clinic. Staff will work collaboratively within the team, both independently and with direct supervision from others. They will work closely with the requirements of Trust and Departmental policies and procedures to ensure that patients receive the care as required to assist in the assessment process of the surgical patient in their preparation for admission.
As part of the POA team there is opportunity is available to work with the wider multidisciplinary team to ensure every individual has the best possible start to their surgical journey ensuring every individual is treated with dignity, respect, and compassion.
In POA, we pride ourselves on high standards and are committed to ensuring patients have the best possible experience before they are admitted to the hospital. We support the delivery of high-quality, safe, and compassionate healthcare services. All staff are expected to act as role models in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values: People-focused, Respect, Integrity, Dedication, Excellence.
At the Norfolk & Norwich Hospital, our team consists of approximately 40 nurses and runs an average of 10 face-to-face nurse clinics per day, supported by our HCA (Healthcare Assistant) team. Additionally, our HCA team support Anaesthetic clinics, Nurse telephone clinics and run an independent HCA-led clinic with the support of a Nurse Coordinator.
We currently have a second city centre location which runs Monday to Friday 2 nurse clinics per day. Once new team members are fully trained, they may be required to work at this location on an ad hoc basis. At NNUH main site we provide a 7-day service, so some weekend work will be rostered on a rotational basis.
The unit embraces the opportunity for staff development, and the individual will gain knowledge and skills in enhanced practices such as venepuncture, ECG monitoring, blood glucose monitoring, urinalysis monitoring, the use of a variety of trust IT systems, learn about clinical measurement parameters and the use of the NEWS 2 scoring system.
POA offers a friendly, professional, and innovative work environment with a culture of strong teamwork and mutual support.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
• Practices in accordance with the code of conduct for healthcare support workers clearly articulates the purpose of the code.
• Adherence to the uniform trust policy
• To act as a role model to others; always projecting a professional image.
• Understands what is meant by duty of care and the boundaries of the HCSW – Clinical care role.
• Adherence to NNUH policies consistently.
• To participate in tasks and carry out instructions of registered professionals relevant to area to support patient care e.g. collect blood for transfusion or purpose relevant to area, preparation of equipment for theatres, collecting medication from pharmacy or equipment from other clinical areas.
• To participate in audit as required.
• To develop self-awareness, building resilience, relationship building, self-care and adaptability.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
This advert closes on Friday 27 Feb 2026