Ward Clerk - Ward EAU3 | Cambridge University Hospitals NHS Foundation Trust
| Posting date: | 24 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £23,615 per annum pro rata |
| Hours: | Part time |
| Closing date: | 26 March 2026 |
| Location: | Cambridge, CB2 0QQ |
| Company: | Cambridge University Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7809222/180-C-CVA530 |
Summary
An exciting opportunity has arisen for a well organised and enthusiastic individual to join the administration team within our Emergency Assessment Unit – EAU3. This post will enable the smooth running of the service and be the link between staff and patients.
You must be able to work both independently and within a team; you will provide an efficient and effective administration service for the ward. You will need excellent communication skills and the ability to prioritise your workload and work well under pressure.
You must be willing to learn, and work proactively on your own initiative. You should have excellent verbal, written, IT and customer care skills with a good understanding and practical experience of Microsoft applications. You must be able to uphold our Values of Together, Safe, Kind, and Excellent at all times.
1. Meet and receive patients, visitors and other members of staff to the ward in a polite, courteous and professional manner.
2. Answer the telephone and relay accurate messages as appropriate.
3. Maintain effective communications between patients, their relatives and the team within the department.
4. Liaise with all members of the multi professional team to ensure effective communications are maintained within the department and with other areas in the Trust.
5. Report complaints or concerns to the nurse in charge.
6. Assist in the orientation of new staff to the ward within the ward clerk remit.
7. Has a responsibility to ensure that the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times.
8. Receive and respond to straightforward emails ·
9. Update the patients in the admissions & discharge book, and on the EPIC system
10. Liaise with colleagues on issues outside your control
11. Book appointments, transport, and transfers
12. Deal with requests in a timely manner
13. Photocopy and filing
14. Retrieve case notes
15. Maintain stock levels and place orders
16. Collect, open and distribute mail
17. Input information on Trust systems (i.e. EPIC)
18. Ability to back up computer and printer checks
19. Any other administrative duties as required
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 5th March 2026
Interviews are due to be held on 16th March 2026
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
This advert closes on Thursday 5 Mar 2026