BirdBox Product Operations Associate
| Posting date: | 24 February 2026 |
|---|---|
| Salary: | £24,000 per year |
| Hours: | Full time |
| Closing date: | 26 March 2026 |
| Location: | Norwich, Norfolk |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | FAI Farms |
| Job type: | Permanent |
| Job reference: |
Summary
FAI is looking for a early career or graduate hands-on operator to support the rollout of our BirdBox hardware and software product in the field.
BirdBox is a poultry farm management system utilising automated sensors and farmer co-designed software to optimise daily farm management and deliver better productivity, animal welfare and sustainability in the poultry industry.
This role bridges hardware preparation, logistics, customer liaison, installation planning, and early-stage product feedback. You’ll be working closely with the hardware suppliers, and farmers to make sure our kits are built, shipped, installed, and supported smoothly. This is an ideal opportunity for someone technically curious, practical, and comfortable getting their hands dirty in both the workshop and on farm sites.
Tasks
Responsibilities and Duties
Hardware & Product Setup
Prepare and configure IoT kits (routers, gateways, sensors, etc.)
Basic assembly of enclosures & product kits
Hardware testing, quality assurance, troubleshooting issues
Stock management (tracking, ordering components, coordinating new builds with suppliers)
Logistics & Deployment
Package and ship products to customer sites
Plan installation timelines and coordinate field deployments
Onsite visits to farms for pre-install surveys and post-install follow-ups
Customer Liaison
Liaise with farmers to understand their site layouts, requirements, and constraints
Adapt kit configurations to site-specific needs
Provide clear documentation and installation notes
Collect and report product feedback to the product and engineering team
Product Feedback & Internal Communication
Monitor installation and early performance
Provide structured product feedback
Work closely with Product Manager to prioritise improvements
Requirements
Qualifications & Experience
Essential
Early-career/Graduate position (0–3 years experience) -
Comfortable with hands-on work: assembling, configuring, shipping hardware.
Tech literate: basic knowledge.
Organised and good communicator: will need to speak to farmers and internal teams clearly.
Full, UK driving licence and car.
Desirable
Interest in agri-tech, IoT, or sustainability is an advantage.
Personal attributes/characteristics
Organised self-starter; able to work independently and as part of a team
Be able to work autonomously with a high degree of initiative
Good communication skills
Comfortable with working remotely and with colleagues in a variety of international locations
Languages: English required, additional languages would be beneficial.
Position
Full time – 37.5 hours per week, immediate start
Location
UK, hybrid with requirement to travel as part of the role. The BirdBox workshop and warehouse is based in Norwich, Norfolk. The successful candidate will be expected to be on site 1-3 days/week and therefore should live within easy travelling distance from Norwich.
Benefits
33 days annual leave inclusive of bank holidays (pro rata for part time)
Additional holiday awarded for long service
Holiday purchase scheme (up to one week per year)
Contributory auto-enrolment pension scheme
Private health insurance scheme
Discretionary bonus scheme
Generous Company sick pay scheme (12 weeks full pay, 12 weeks half pay, after successful completion of probation)
Enhanced Maternity and Adoption Pay (full pay for 18 weeks, after 26 weeks service by the qualifying week)
Enhanced Paternity Pay, full pay for 2 weeks (after 26 weeks service by the qualifying week)
Sabbatical leave opportunity for long service
This recruitment has a deadline so please don’t wait to submit your application.
BirdBox is a poultry farm management system utilising automated sensors and farmer co-designed software to optimise daily farm management and deliver better productivity, animal welfare and sustainability in the poultry industry.
This role bridges hardware preparation, logistics, customer liaison, installation planning, and early-stage product feedback. You’ll be working closely with the hardware suppliers, and farmers to make sure our kits are built, shipped, installed, and supported smoothly. This is an ideal opportunity for someone technically curious, practical, and comfortable getting their hands dirty in both the workshop and on farm sites.
Tasks
Responsibilities and Duties
Hardware & Product Setup
Prepare and configure IoT kits (routers, gateways, sensors, etc.)
Basic assembly of enclosures & product kits
Hardware testing, quality assurance, troubleshooting issues
Stock management (tracking, ordering components, coordinating new builds with suppliers)
Logistics & Deployment
Package and ship products to customer sites
Plan installation timelines and coordinate field deployments
Onsite visits to farms for pre-install surveys and post-install follow-ups
Customer Liaison
Liaise with farmers to understand their site layouts, requirements, and constraints
Adapt kit configurations to site-specific needs
Provide clear documentation and installation notes
Collect and report product feedback to the product and engineering team
Product Feedback & Internal Communication
Monitor installation and early performance
Provide structured product feedback
Work closely with Product Manager to prioritise improvements
Requirements
Qualifications & Experience
Essential
Early-career/Graduate position (0–3 years experience) -
Comfortable with hands-on work: assembling, configuring, shipping hardware.
Tech literate: basic knowledge.
Organised and good communicator: will need to speak to farmers and internal teams clearly.
Full, UK driving licence and car.
Desirable
Interest in agri-tech, IoT, or sustainability is an advantage.
Personal attributes/characteristics
Organised self-starter; able to work independently and as part of a team
Be able to work autonomously with a high degree of initiative
Good communication skills
Comfortable with working remotely and with colleagues in a variety of international locations
Languages: English required, additional languages would be beneficial.
Position
Full time – 37.5 hours per week, immediate start
Location
UK, hybrid with requirement to travel as part of the role. The BirdBox workshop and warehouse is based in Norwich, Norfolk. The successful candidate will be expected to be on site 1-3 days/week and therefore should live within easy travelling distance from Norwich.
Benefits
33 days annual leave inclusive of bank holidays (pro rata for part time)
Additional holiday awarded for long service
Holiday purchase scheme (up to one week per year)
Contributory auto-enrolment pension scheme
Private health insurance scheme
Discretionary bonus scheme
Generous Company sick pay scheme (12 weeks full pay, 12 weeks half pay, after successful completion of probation)
Enhanced Maternity and Adoption Pay (full pay for 18 weeks, after 26 weeks service by the qualifying week)
Enhanced Paternity Pay, full pay for 2 weeks (after 26 weeks service by the qualifying week)
Sabbatical leave opportunity for long service
This recruitment has a deadline so please don’t wait to submit your application.