Service Team Member
| Posting date: | 24 February 2026 |
|---|---|
| Salary: | £12.75 per hour |
| Hours: | Part time |
| Closing date: | 08 March 2026 |
| Location: | Montacute House, Montacute, TA15 6XP |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Permanent |
| Job reference: | IRC171947 |
Summary
Being a Service Team Member for the National Trust is all about flexibility and offering support to the wider team where it is needed and connecting with visitors, inspiring them, and making sure they have the best possible day when they come to visit. If you love working with all kinds of people, and you’re excited by the Trust’s cause – to protect and care for places so that people and nature can thrive – then this could be the job for you.
This is a permanent role on an annualised hour contract of 975 hours, worked on a rota throughout the year. The role will require weekend, bank holiday and out of season availability.
Starting Salary FTE £24,862.50 (Pro rata: 12,431.25), we’re currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2026.
This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
What it's like to work here
Reporting to the Senior Visitor Experience Officer, you will be part of an enthusiastic, supportive team working at Montacute House, part of the South Somerset Property Group. There could be some cross Property Group working.
Montacute house is located in the centre of the picturesque Montacute village. This beautiful Elizabethan Ham stone manor house is surrounded by formal gardens, lawns, orchards, parkland and overlooked by the ancient St Micheal's hill all of which having been in the care of the National Trust since the early 1930's.
Having featured in many feature films as well as TV programs and famous for its beauty Montacute House attracts over 150,000 visitors per year (the largest in the portfolio) and is open 363 days per year.
Started in early 2026 the house is currently seeing a major project in repairing and strengthening both staircases. This project is exciting as it will open the house up to be accessed on all levels yet again.
For more information about our property please visit .
What you'll be doing
The role of Service Team Member is varied and requires adaptability as no day will be the same and you will be required to work flexibly over the site and between departments. The role will be based mainly outdoors and will involve at times some lifting and handling. You will be directly involved in maintaining high presentation standards by cleaning and clearing visitor areas. You will assist and support other onsite teams when needed, this will include and is not limited to; opening and closing the house, room guiding when volunteers are short, leading group walks and other assigned visitor tours and welcome visitors at the reception/directing in the car park.
Also included is providing information to visitors for their visit, sharing knowledge about the site and the National Trust, talk about membership, and selling it, serving and selling refreshments in the café, supporting with the setup of visitor trails, sorting books for the second hand bookshop and support the garden team with assigned tasks.
Who we're looking for
We’d love to hear from you if you’re:
focused on giving great service to everyone you meet
confident speaking with visitors and solving problems
a team player, but also happy to work on your own initiative
well-organised, adaptable, and flexible to work across different sites
willing to learn new skills and work towards shared goals
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
This is a permanent role on an annualised hour contract of 975 hours, worked on a rota throughout the year. The role will require weekend, bank holiday and out of season availability.
Starting Salary FTE £24,862.50 (Pro rata: 12,431.25), we’re currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2026.
This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
What it's like to work here
Reporting to the Senior Visitor Experience Officer, you will be part of an enthusiastic, supportive team working at Montacute House, part of the South Somerset Property Group. There could be some cross Property Group working.
Montacute house is located in the centre of the picturesque Montacute village. This beautiful Elizabethan Ham stone manor house is surrounded by formal gardens, lawns, orchards, parkland and overlooked by the ancient St Micheal's hill all of which having been in the care of the National Trust since the early 1930's.
Having featured in many feature films as well as TV programs and famous for its beauty Montacute House attracts over 150,000 visitors per year (the largest in the portfolio) and is open 363 days per year.
Started in early 2026 the house is currently seeing a major project in repairing and strengthening both staircases. This project is exciting as it will open the house up to be accessed on all levels yet again.
For more information about our property please visit .
What you'll be doing
The role of Service Team Member is varied and requires adaptability as no day will be the same and you will be required to work flexibly over the site and between departments. The role will be based mainly outdoors and will involve at times some lifting and handling. You will be directly involved in maintaining high presentation standards by cleaning and clearing visitor areas. You will assist and support other onsite teams when needed, this will include and is not limited to; opening and closing the house, room guiding when volunteers are short, leading group walks and other assigned visitor tours and welcome visitors at the reception/directing in the car park.
Also included is providing information to visitors for their visit, sharing knowledge about the site and the National Trust, talk about membership, and selling it, serving and selling refreshments in the café, supporting with the setup of visitor trails, sorting books for the second hand bookshop and support the garden team with assigned tasks.
Who we're looking for
We’d love to hear from you if you’re:
focused on giving great service to everyone you meet
confident speaking with visitors and solving problems
a team player, but also happy to work on your own initiative
well-organised, adaptable, and flexible to work across different sites
willing to learn new skills and work towards shared goals
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places