Operations Analyst
| Posting date: | 24 February 2026 |
|---|---|
| Salary: | £38,419 to £41,109 per year |
| Additional salary information: | National pay location: Soapworks – Manchester - £38,419 - £41,109 |
| Hours: | Full time |
| Closing date: | 09 March 2026 |
| Location: | Manchester |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 446281/1 |
Summary
Home Office Government Digital and Data design, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles, and property.
You will be part of a cutting-edge IT Operations Centre (ITOC) function conducting real-time monitoring of core technology, infrastructure, applications, and services within the Home Office, providing a consolidated operational view of the technical estate, and facilitating 24/7/365 support and recovery.
You will be part of a team focused on providing industry-leading approaches to technical estate management, exploiting the latest technologies, techniques, and service management practices to provide innovative solutions for real-time monitoring, automation, and industrialisation of services. Collaborating closely with teams such as the Service Desk, Incident Managers, Project Managers, Service Transition, suppliers, and the Cyber-Security Operations Centre (CSOC), to ensure services are effectively monitored, incidents are addressed, and services are restored within agreed service level agreements.
You will be expected to mentor more junior members of the Service Management community, taking online management responsibilities, if required. As well as participating and supporting collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.
Key Responsibilities:
As an Onboarding Operations Analyst, your main day-to-day responsibilities will be:
- Work closely with Project Managers from early planning through to go-live, ensuring Operations is involved at every stage and that support models, acceptance criteria, handovers, and “hyper-care” support are clearly defined and well managed.
- Assess new and updated services to understand their impact on Operations, identify required changes to processes, tools, or staffing, and confirm when services are ready to be formally handed over into support.
- Help drive continuous improvement by identifying and implementing better ways of working across ITOC processes and procedures.
- Support ITOC Monitoring Team at High Priority Incident Reviews (HPIR) and ad-hoc Change Advisory Boards (CAB), capturing agreed actions and ensuring they are tracked through to completion.
- Facilitate regular service reviews to ensure monitoring, alerting, and operational documentation remain accurate, effective, and fit for purpose.
- Identify & Support opportunities to enhance ITOC services and capabilities, including automation initiatives and improvements to dashboards and tooling.
- Develop, maintain, and support management information (MI) reports and dashboards covering post-implementation performance, incident trends, alert quality, and documentation compliance.
Working Patterns:
This role is available on a full-time basis with the option of compressed hours working.
Travel:
Occasional travel to other HO locations for meetings may be required. All related expenses will be reimbursed in line with Home Office policy.
Proud member of the Disability Confident employer scheme