Support Engagement Specialist / Administrator
| Posting date: | 24 February 2026 |
|---|---|
| Salary: | £23,793 per year |
| Additional salary information: | with automatic pay increases for the first 5 years up to £27,849 |
| Hours: | Full time |
| Closing date: | 02 March 2026 |
| Location: | Sheffield, S11 |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Clear Links Support Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
About Us
Clear Links is the UK’s leading specialist provider of support workers for students. We focus on supporting disabled and dyslexic people in education and the workplace, helping them access the support they need to succeed. We’re proud of our friendly, inclusive culture and our commitment to delivering a high-quality, responsive service. Our team benefits from ongoing training, a welcoming office environment, and the support of experienced and approachable colleagues.
For more information - www.clear-links.co.uk/about
About the job
As a Support Engagement Specialist, you’ll be the first point of contact for individuals exploring or accessing support.
You’ll create a warm, professional and reassuring first experience, helping individuals accessing support through Clear Links to understand their options, guiding them through the process, and encouraging them to fully engage with the support available.
You’ll work closely with colleagues across the wider team, knowing that the information you gather and record accurately is essential to delivering a smooth and positive experience for everyone.
Responsibilities
• Acting as the first point of contact for individuals enquiring about support
• Proactively contacting individuals to encourage engagement and ongoing participation
• Clearly explaining processes and setting expectations about accessing support
• Accurately recording information on internal systems in a timely manner
• Identifying opportunities to improve engagement and the overall experience
• Working effectively as part of a team
Some of the great benefits we offer:
• Hybrid and flexible working
• Permanent role with job security
• 35-hour working week
• Automatic annual pay increases for the first five years (subject to satisfactory performance)
• 28 days’ holiday plus bank holidays (rising to 29 days after 2 years’ service)
• Pension with 4% employer contribution
• Enhanced maternity and paternity leave
• Life and critical illness insurance
• Westfield Health Cover (Level 1)
• Free on-site parking
• Annual pension review with an independent financial adviser
• Mental Health First Aiders
• Cycle to work scheme
• Company social events
We are looking for (minimum criteria):
• Lived experience of higher education (degree-level) or equivalent professional experience
• Excellent communication skills, including confidence in making and receiving calls
• A commitment to delivering high-quality customer service with a proactive approach
• High attention to detail and the ability to record information accurately
• Ability to build rapport quickly with a friendly, positive and professional manner
• Good working knowledge of Microsoft Office
How to Apply
We may close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications. Early application is therefore encouraged.
Please complete the application questions and upload your CV and a covering letter outlining your suitability for the role at: https://narrowquayhr.xyhr.uk/Job?uid=soroghxfetymtgshhqpo
Due to the volume of applications we receive, only applications meeting the minimum criteria and including both documents will be progressed.
Please note previous applicants need not apply.
This role is subject to satisfactory references and pre-employment checks. You must have the legal right to work in the UK in accordance with the Asylum and Immigration Act 1996.
As a Disability Confident Leader, we are committed to fostering a fair and inclusive workplace and celebrate diversity, valuing everyone’s contribution to our organisation. Disabled applicants who meet the minimum criteria will be shortlisted for an interview. Where there is a particularly high number of applicants, we may need to raise the minimum criteria. In such cases, applicants who have declared a disability under the Disability Confident scheme and meet the minimum criteria may not always be invited to interview.
Interviews
We are planning on holding the interviews in person at our office in Sheffield.
We are dedicated to ensuring our recruitment process is accessible. If you require this job advert in an alternative format, please contact the HR team.
If you need any reasonable adjustments during the application or interview process, please let us know when you apply. Alternatively, you can email hr@clear-links.co.uk to discuss what support you might need.
We are committed to protecting your data in line with the general data protection regulations. Our privacy notice can be found here - https://www.clear-links.co.uk/your-data
Equality and Diversity Monitoring
As part of our recruitment process, we would like to invite candidates to complete our Equality and Diversity Monitoring Form. Please note this is completely voluntary. Information is used solely for monitoring purposes and will not be linked to your application or influence the recruitment decision. All data will be treated in strict confidence in line with data protection regulations. If you would like to complete the survey please click the following link: https://www.surveymonkey.com/r/HBPWJSV
Clear Links is the UK’s leading specialist provider of support workers for students. We focus on supporting disabled and dyslexic people in education and the workplace, helping them access the support they need to succeed. We’re proud of our friendly, inclusive culture and our commitment to delivering a high-quality, responsive service. Our team benefits from ongoing training, a welcoming office environment, and the support of experienced and approachable colleagues.
For more information - www.clear-links.co.uk/about
About the job
As a Support Engagement Specialist, you’ll be the first point of contact for individuals exploring or accessing support.
You’ll create a warm, professional and reassuring first experience, helping individuals accessing support through Clear Links to understand their options, guiding them through the process, and encouraging them to fully engage with the support available.
You’ll work closely with colleagues across the wider team, knowing that the information you gather and record accurately is essential to delivering a smooth and positive experience for everyone.
Responsibilities
• Acting as the first point of contact for individuals enquiring about support
• Proactively contacting individuals to encourage engagement and ongoing participation
• Clearly explaining processes and setting expectations about accessing support
• Accurately recording information on internal systems in a timely manner
• Identifying opportunities to improve engagement and the overall experience
• Working effectively as part of a team
Some of the great benefits we offer:
• Hybrid and flexible working
• Permanent role with job security
• 35-hour working week
• Automatic annual pay increases for the first five years (subject to satisfactory performance)
• 28 days’ holiday plus bank holidays (rising to 29 days after 2 years’ service)
• Pension with 4% employer contribution
• Enhanced maternity and paternity leave
• Life and critical illness insurance
• Westfield Health Cover (Level 1)
• Free on-site parking
• Annual pension review with an independent financial adviser
• Mental Health First Aiders
• Cycle to work scheme
• Company social events
We are looking for (minimum criteria):
• Lived experience of higher education (degree-level) or equivalent professional experience
• Excellent communication skills, including confidence in making and receiving calls
• A commitment to delivering high-quality customer service with a proactive approach
• High attention to detail and the ability to record information accurately
• Ability to build rapport quickly with a friendly, positive and professional manner
• Good working knowledge of Microsoft Office
How to Apply
We may close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications. Early application is therefore encouraged.
Please complete the application questions and upload your CV and a covering letter outlining your suitability for the role at: https://narrowquayhr.xyhr.uk/Job?uid=soroghxfetymtgshhqpo
Due to the volume of applications we receive, only applications meeting the minimum criteria and including both documents will be progressed.
Please note previous applicants need not apply.
This role is subject to satisfactory references and pre-employment checks. You must have the legal right to work in the UK in accordance with the Asylum and Immigration Act 1996.
As a Disability Confident Leader, we are committed to fostering a fair and inclusive workplace and celebrate diversity, valuing everyone’s contribution to our organisation. Disabled applicants who meet the minimum criteria will be shortlisted for an interview. Where there is a particularly high number of applicants, we may need to raise the minimum criteria. In such cases, applicants who have declared a disability under the Disability Confident scheme and meet the minimum criteria may not always be invited to interview.
Interviews
We are planning on holding the interviews in person at our office in Sheffield.
We are dedicated to ensuring our recruitment process is accessible. If you require this job advert in an alternative format, please contact the HR team.
If you need any reasonable adjustments during the application or interview process, please let us know when you apply. Alternatively, you can email hr@clear-links.co.uk to discuss what support you might need.
We are committed to protecting your data in line with the general data protection regulations. Our privacy notice can be found here - https://www.clear-links.co.uk/your-data
Equality and Diversity Monitoring
As part of our recruitment process, we would like to invite candidates to complete our Equality and Diversity Monitoring Form. Please note this is completely voluntary. Information is used solely for monitoring purposes and will not be linked to your application or influence the recruitment decision. All data will be treated in strict confidence in line with data protection regulations. If you would like to complete the survey please click the following link: https://www.surveymonkey.com/r/HBPWJSV
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.