Urgent Care Business Support Lead
| Posting date: | 23 February 2026 |
|---|---|
| Salary: | £46,419.00 to £55,046.00 per year |
| Additional salary information: | £46419.00 - £55046.00 a year |
| Hours: | Full time |
| Closing date: | 09 March 2026 |
| Location: | London, SW1V 2RH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9333-26-0267 |
Summary
**Please see full job description for further information** Oversee the Associate Practitioners, Administrators and Admin Managers in their day to day activities at the Single Point of Access (SPA) and Central Flow Hub (CFH) and wider Urgent Care Services, as well as ensuring a smooth operation in all Urgent Care teams, escalating issues and reporting highlights as appropriate. Provide training and support to staff when there are changes to processes and systems, and to work with service managers to ensure adequate training in systems used across Urgent Care are achieved. To support the Urgent Care Business Manager in managing change and improving processes and systems across the Urgent Care Service. To participate, and where necessary lead on IT improvement initiatives in the Urgent Care service, managing good relationship with technical partners to ensure the smooth running of the Teams and a rapid response to any technical issues that arise. To take the lead and support in any audits and quality monitoring initiatives by collecting, collating, analysing and presenting all activity data across theUrgent Care Service.