PCN Care Coordinator for Trinity Surgery
| Posting date: | 23 February 2026 |
|---|---|
| Salary: | £12.71 per hour |
| Additional salary information: | £12.71 an hour |
| Hours: | Full time |
| Closing date: | 13 March 2026 |
| Location: | Wisbech, PE13 3UZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | W0012-26-0001 |
Summary
Reception Duties Respond to all queries and requests for assistance from patients and visitors Greet patients and direct them from reception into waiting areas Ensure patients without appointments but in need of urgent consultation are seen according to surgery protocol Explain practice arrangements and formal requirements to new patients and those seeking temporary cover; ensure procedures are completed Advise patients of relevant charges for private services, accept payment and issue receipt for same Enter on computer any requests for home visits and provide a computer print-out Ensure that any prescriptions requested urgently for the day are passed for action to the repeat prescription clerk or other person as appropriate Action requests for ambulance transport Ensure all incoming and outgoing mail is directed appropriately Ensure reception and waiting areas are kept neat and tidy Take fees from patients, entering in receipt book and issuing receipts Ensure sufficient forms and documents are available in Reception Work safely at all times in accordance with practice policy The performance of any other reasonable duties requested by the Doctors, Practice Manager, Reception Team Leader or PCN Manager Operation of the Telephone System Receive and make calls as required in accordance with surgery protocol Divert calls and take messages in accordance with surgery protocol Ensure the system is operational at the beginning of each day and switched over to night service and answerphone operational at the end of the day Management of Appointment System Ensure total familiarity with all appointment systems in effect including regular and incidental variations Ensure appropriate booking of appointments and recalls in line with practice protocol Signpost patients to appropriate providers following practice protocols Monitor effectiveness of the system and report any problems or variations required Administration Duties Follow practice protocols to actions tasks and emails as appropriate Provide administration support to clinicians, patients and practice management Start and End of Day Procedures Open up premises at the start of each day, switch off alarm system and make all necessary preparations to receive patients Follow End of Day procedures and ensure preparations for the next working day are complete Secure premises at end of day, ensure building is totally secure, internal lights off and alarm system activated Any responsibility identified during the course of the job. This is an evolving role, and the candidate must be flexible and adaptable. Please do not delay in submitting your application, as we may close the application window earlier than 13 March 2026 if we have a high volume of suitable applications