Band 3 Clinical Services Administrator - Clevedon
| Posting date: | 23 February 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 09 March 2026 |
| Location: | Clevedon, BS21 6HJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9342-26-0122 |
Summary
Liaise with a wide range of stakeholders, both internal to the organisation and external. Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement. Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc. Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. This may include sensitive information. The provision of and updating of patient notes, collation of information for transfer of care etc. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner. Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Lead Clinical Services Administrator as appropriate. Arrange meetings and appointments for members of the team including the scheduling ofappointments etc. Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the IAPTUS system. Produce confidential correspondence and reports on a frequent basis. Maintain efficient and effective electronic filing system/, Internet, Intranet, patient records to access and extract information as needed. Take and distribute formal minutes as necessary. Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately. There maybe times working from our other office in Weston-super-Mare will be required. This is an office based vacancy. Please see the attached Job Description for a full list of duties and responsibilities.