Reservations, Groups, Meetings & Events Coordinator
| Posting date: | 23 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 25 March 2026 |
| Location: | Gloucester, GL1 1SZ |
| Company: | IHG Hotels & Resorts |
| Job type: | Permanent |
| Job reference: | 1465782272 |
Summary
Hotel Indigo Gloucester has a fantastic opportunity for a Reservations, Groups, Meetings & Events Coordinator to join our growing team and bring the Hotel Indigo values to life!
You will earn £28,000.00 + 10% annual bonus
At Indigo, we’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place. We deliver a beautiful perspective of the neighbourhood, bringing its sights, sounds, and flavours into our spaces. An experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life’s true riches. Just as no two neighbourhoods are alike, no two Hotel Indigos are alike!
Hotel Indigo Gloucester is set to open in 2026, offering a free-spirited experience for our guests enriched with local culture. Nestled in the heart of the neighbourhood and built on the site of the White Priory, we embrace the concept of storytelling-by-design. Artefacts rescued from the site are now showcased in the Gloucester Museum, linking our hotel to this city’s multi-layered history. As Gloucester thrives with its diverse industries and culture, Hotel Indigo will become a vibrant part of the city’s evolving narrative.
Check out our Instagram page to have a look at Hotel Indigo Gloucester – The Forum!
Our Reservations, Groups, Meeting & Events Coordinators enjoy a range of benefits including:
Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities
Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
Meals whilst on duty
28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
We provide every employee company sick pay and life insurance
Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
Amazing discounts for our hotels and restaurants around the world
Discounts from over 15,000 stores – all the way from retail to cinema
Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!
We are looking for a Reservations, Groups, Meeting & Events Coordinator who will assist the Events & Reservations office to convert and maximise hotel and event enquiries and bookings to maximise revenue. You will build strong relationships with your clients through regular contact by telephone, e-mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system, creating written confirmations & function sheets, so previous experience with Opera or Delphi will be a plus.
Given the nature of this role, it’s important that you have some Reservations, Groups, Meeting & Events experience. Whether you have previously worked in a hotel or destination venues, work in Sales administration role, this may be the role for you.
As a Reservations, Groups, Meeting & Events Coordinator, your amin duties will be:
To ensure enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
To accurately input all enquiries into Sales and Catering system
To compile accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, providing updates as require
To actively work as part of a team to achieve the department objectives and budget
To actively consider prevention, recovery and investigation of any complaints
To liaise with clients to ensure that accurate details for each event & reservation are obtained
To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
To establish client requirements and identifying how the hotel can facilitate their needs
To respond to all M&E enquiries in-line with company standard
If you are looking to join a hotel where you can be your authentic self, unite a shared passion for local discovery and celebrate your creative and fun-loving nature, apply today to join our team as a Reservations, Groups, Meetings & Events Coordinator!
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
Bring your story, to inspire new ones.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.