Crisis Recovery Worker - Ashford

Posting date:	23 February 2026
Salary:	£25,958.00 to £28,662.00 per year
Additional salary information:	£25958.00 - £28662.00 a year
Hours:	Full time
Closing date:	09 March 2026
Location:	Ashford, TN24 0LZ
Company:	NHS Jobs
Job type:	Permanent
Job reference:	B0333-26-0007

Summary

Hours of work: 25 hours per week, 5 shifts per week Salary: £25,958.40 with progression to £28.662.40 per annum Location: Ashford - Kent Could you be there for someone in crisis? This is more than just a job.. it's a chance to make a difference! We have an exciting opportunity for a Crisis Recovery Worker to join our established team in our Ashford Safe Haven location. Job Purpose: To provide safe and effective management of a team/s within MHM's portfolio of Community Matters services, ensuring high quality service delivery to clients. We are looking for an experienced, compassionate and qualified person to provide a high quality, recovery focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion. We work in close partnership with other professionals, so we require good communication skills and advocacy for the people who we support. About you: You will require advanced experience and understanding of complex mental health needs displaying emotional intelligence to those who you support. You will be driven with recovery focused support and be able to implement and evidence support in the recovery work you provide. There is a need for enhanced understanding of IT systems and record keeping ensuring a high standard of data recording. You will need to work well as a team that provides compassion and advocacy for people who access our service, ensuring diligent hand overs are provided as well as team decision making ensuring there in consistency in the care and service we offer. About us: Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities. Duties to include: * To deliver emotional support, advice and guidance via face to face, telephone, and video. * To assess a situation to determine risk and the needs of the person accessing support. * To make decisions under pressure whilst communicating with the person accessing support. * To accurately record new contacts and details of visits and calls on relevant electronic systems. * To work in line with performance targets and key contractual requirements, providing data and case studies as requested. * To advise and be actively involved in individual risk assessment and review. * Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs. * To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health * To work with a range of partners, stakeholders and external agencies to meet individual's needs and support with individual safety and delivery of the service * To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service. * To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting. * To partake in training and mentoring for all new staff. * To attend all relevant meetings and supervision sessions. * To be able to work as part of a team and on own initiative where required. * To work with the team to continually improve own and team performance. * To ensure your personal training and development needs are identified. * To actively involve people and their informal support networks in service planning, delivery and review. * To carry out duties on a rota system to meet the service requirements of being open 365 days a year, or as stipulated in area specific contract. * To agree to be contacted whilst not on shift to alleviate any rota issues / difficulties that will assist in ensuring continuous service delivery (last option). * To actively promote a positive image of Mental Health Matters and mental health issues. * To engage with community events, meetings and forums and local organisation and networks * To promote the service and MHM * To proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working. * Any other duties relevant to the post. All employees have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow employees. All employees have a responsibility of care for their own and others health and safety. This job description is not exhaustive and is subject to continuous change, in consultation with the post holder. Please note this job description gives a statement of the general purpose of the job and provides an outline of the duties and responsibilities involved. This does not constitute a contract of employment.What we offer you * Competitive salaries, with an annual pay review process * 25 days Annual leave, increasing with length of service, plus bank holidays * Enhanced Occupational Sick pay * Access to our workplace pension scheme * Family friendly and flexible working arrangements to support a good work life balance * Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources * Life Assurance and Free Will writing service * Blue Light Card and Charity Workers discounts * Access to Tickets for Good * Employee recognition and celebration schemes * A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the shortlisting questions to demonstrate how you meet the Person Specification criteria. If you have any additional supporting information you would like to include, you can add this into your application form. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you would like to have an informal conversation about this role, please contact: Kim Lawrence or Helen Parker