Receptionist
| Posting date: | 23 February 2026 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | Hereford, HR4 0DG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | S0001-26-0017 |
Summary
JOB SUMMARY To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information (including prescription requests) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. KEY DUTIES AND RESPONSIBILITIES: The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Training in specific areas may be necessary. Personal development and education will be encouraged. Maintaining and monitoring the practice appointment system making new and follow-up appointments Process personal, telephone and e-requests for appointments using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Advise patients of relevant charges for private services, accept payment and issue receipts. Initiating contact with and responding to, requests from patients, team members and external agencies Data entry of new/temporary registrations, patient/proxy access and relevant patient information as required Input data into the patients healthcare records as necessary Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the appropriate person Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Complete opening and closing procedures in accordance with the duty rota Produce repeat prescriptions, ensuring they are processed accurately and efficiently Monitoring of stationery supplies Undertake administrative tasks as allocated by the Reception Manager *A full job description & person specification is attached to this advert*