Homecare Manager
| Posting date: | 23 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 March 2026 |
| Location: | Scarborough and Filey |
| Remote working: | On-site only |
| Company: | Care For All |
| Job type: | Permanent |
| Job reference: |
Summary
We are looking for a dedicated Homecare Manager to lead and manage the delivery of high-quality domiciliary care services. This role focuses on care quality, regulatory compliance, team leadership, client satisfaction, and service development. You will work alongside an established administrative team who handle payroll, invoicing, rotas, and contracts — allowing you to focus on managing care operations and ensuring compliance with CQC standards.
Key Responsibilities:
Leadership & Service Delivery
Oversee the safe, effective, and responsive delivery of domiciliary care services.
Provide strong leadership and support to the care team.
Maintain and promote a culture of continuous improvement and person-centred care.
Act as the face of the service - building positive relationships with clients, families, and professionals.
Act as the escalation point for unplanned staffing gaps when frontline staff cannot cover calls. In such instances you will coordinate or step in to ensure calls are fulfilled.
· Support the on‐call system: you will normally not be the default on‑call person, but will cover periods when other staff are unavailable, ensuring continuity of care.
· Manage the contingency rota for unplanned absence or call‑unavailability and provide leadership to ensure quality service in these situations.
· Work will include after‑hours or weekend cover when required, though routine on‑call duties are handled by other staff.
Quality Assurance & Compliance
Ensure full compliance with Care Quality Commission (CQC) regulations and standards.
Maintain up-to-date care documentation including care plans, risk assessments, and incident reports.
Monitor and audit service delivery to ensure quality standards are consistently met or exceeded.
Lead on preparation for CQC inspections and ensure action plans are implemented where necessary.
Team Management & Support
Support recruitment, onboarding, and ongoing development of care staff.
Conduct regular supervisions, appraisals, and staff meetings.
Address performance concerns and support the retention of a high-quality workforce.
Promote safeguarding and ensure all staff are trained and compliant with best practices.
Client & Stakeholder Engagement
Carry out client assessments and regular reviews of care packages.
Respond to client feedback, complaints, and concerns in a timely and professional manner.
Liaise with external professionals including social workers, NHS staff, and commissioners.
Strategic Development
Support business growth by identifying new referral opportunities and maintaining excellent local reputation.
Work closely with the Registered Manager on service development plans and compliance reporting.
Essential Requirements:
Prior experience as a Care Manager, Deputy Manager, or similar leadership role in domiciliary care.
Knowledge of CQC Fundamental Standards and the Health and Social Care Act.
NVQ/QCF Level 5 in Health & Social Care (or willing to work towards it).
Strong leadership, communication, and interpersonal skills.
Ability to manage priorities and adapt in a fast-paced care environment.
Desirable:
Experience liaising with commissioning bodies and contract management.
Knowledge of safeguarding procedures and best practices.
Full UK driving licence and access to a vehicle.
This list is not exhaustive
Key Responsibilities:
Leadership & Service Delivery
Oversee the safe, effective, and responsive delivery of domiciliary care services.
Provide strong leadership and support to the care team.
Maintain and promote a culture of continuous improvement and person-centred care.
Act as the face of the service - building positive relationships with clients, families, and professionals.
Act as the escalation point for unplanned staffing gaps when frontline staff cannot cover calls. In such instances you will coordinate or step in to ensure calls are fulfilled.
· Support the on‐call system: you will normally not be the default on‑call person, but will cover periods when other staff are unavailable, ensuring continuity of care.
· Manage the contingency rota for unplanned absence or call‑unavailability and provide leadership to ensure quality service in these situations.
· Work will include after‑hours or weekend cover when required, though routine on‑call duties are handled by other staff.
Quality Assurance & Compliance
Ensure full compliance with Care Quality Commission (CQC) regulations and standards.
Maintain up-to-date care documentation including care plans, risk assessments, and incident reports.
Monitor and audit service delivery to ensure quality standards are consistently met or exceeded.
Lead on preparation for CQC inspections and ensure action plans are implemented where necessary.
Team Management & Support
Support recruitment, onboarding, and ongoing development of care staff.
Conduct regular supervisions, appraisals, and staff meetings.
Address performance concerns and support the retention of a high-quality workforce.
Promote safeguarding and ensure all staff are trained and compliant with best practices.
Client & Stakeholder Engagement
Carry out client assessments and regular reviews of care packages.
Respond to client feedback, complaints, and concerns in a timely and professional manner.
Liaise with external professionals including social workers, NHS staff, and commissioners.
Strategic Development
Support business growth by identifying new referral opportunities and maintaining excellent local reputation.
Work closely with the Registered Manager on service development plans and compliance reporting.
Essential Requirements:
Prior experience as a Care Manager, Deputy Manager, or similar leadership role in domiciliary care.
Knowledge of CQC Fundamental Standards and the Health and Social Care Act.
NVQ/QCF Level 5 in Health & Social Care (or willing to work towards it).
Strong leadership, communication, and interpersonal skills.
Ability to manage priorities and adapt in a fast-paced care environment.
Desirable:
Experience liaising with commissioning bodies and contract management.
Knowledge of safeguarding procedures and best practices.
Full UK driving licence and access to a vehicle.
This list is not exhaustive