Outreach Caseworker
| Posting date: | 23 February 2026 |
|---|---|
| Salary: | £30,000 per year |
| Hours: | Full time |
| Closing date: | 01 March 2026 |
| Location: | Hereford, Herefordshire |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | British Red Cross |
| Job type: | Permanent |
| Job reference: | 12661 |
Summary
Case work
• Identify those at greatest risk of A&E attendance and non-elective admissions
• Reduce 999 calls as a natural by product
• Proactively manage a rolling cohort of service users, using a truly personalised
approach
• Reduce A&E attendances and avoidable non-elective admissions (NEL) and re-admissions. Reduce use of GP and/or mental health services
• Support individuals whose use of urgent and emergency care services is higher than expected to prevent further escalation
• Act as a conduit to negotiate and de-escalate issues before a crisis occurs;
• Assess the risk the service user poses to themselves and others, using appropriate safeguarding channels and dynamic risk assessments
• Form a robust HIU network of community health, social care, mental health, ambulance and police to effectively manage caseload creating a true integrated team working environment
Service user support
• Effectively engage with service users to determine the triggers leading to their high
intensity use of urgent and emergency care services
• Develop personal objectives and a bespoke plan of action with the service user,
including a co-produced exit strategy, with the aim of reducing the use of urgent and
emergency services by addressing underlying root causes
• Empower individuals to take ownership of and self-manage their health and wellbeing, using a range of innovative delivery methods
• Act as an advocate for the service user, supporting them through their journey of
engagement with multi-disciplinary teams which results in more appropriate use of
scheduled and unscheduled care
• Advocate to remove barriers and stigma associated with HIU to promote equality,
diversity and inclusion
Stakeholder management
• Facilitate optimal joint working and safe and effective care for individuals with
complex needs by developing strong professional relationships with primary and
secondary care staff
• Develop strong links into the community, improving knowledge, referral pathways
and outcomes
• Pro-actively participate in multi-disciplinary case meetings with relevant agencies
about referrals or individual treatment, where required
• Act as an advocate for the individual, liaise and work in collaboration with external
agencies
• Educate and involve family members and others in the service users care plan as
necessary
Service Development
• Ensure support is delivered safely and effectively, using Dynamic Risk
Assessments, Support Plans (including goal setting and outcome measures),
whilst maintaining accurate BRM case notes and Datix records, in line with BRC
best practice and to meet the service KPIs and needs of service users.
• Share information (with service users consent) and review casework jointly with
external agencies as required
• Ensure quality data is gathered to feed into the continuous improvement of the
project
• Contribute to creation of service reports, as required by the commissioner or BRC,
to demonstrate qualitative and quantitative metrics
• Improve communication and partnership working between those involved in
patient care 24/7
• Drive equality and patient voice
• Identify those at greatest risk of A&E attendance and non-elective admissions
• Reduce 999 calls as a natural by product
• Proactively manage a rolling cohort of service users, using a truly personalised
approach
• Reduce A&E attendances and avoidable non-elective admissions (NEL) and re-admissions. Reduce use of GP and/or mental health services
• Support individuals whose use of urgent and emergency care services is higher than expected to prevent further escalation
• Act as a conduit to negotiate and de-escalate issues before a crisis occurs;
• Assess the risk the service user poses to themselves and others, using appropriate safeguarding channels and dynamic risk assessments
• Form a robust HIU network of community health, social care, mental health, ambulance and police to effectively manage caseload creating a true integrated team working environment
Service user support
• Effectively engage with service users to determine the triggers leading to their high
intensity use of urgent and emergency care services
• Develop personal objectives and a bespoke plan of action with the service user,
including a co-produced exit strategy, with the aim of reducing the use of urgent and
emergency services by addressing underlying root causes
• Empower individuals to take ownership of and self-manage their health and wellbeing, using a range of innovative delivery methods
• Act as an advocate for the service user, supporting them through their journey of
engagement with multi-disciplinary teams which results in more appropriate use of
scheduled and unscheduled care
• Advocate to remove barriers and stigma associated with HIU to promote equality,
diversity and inclusion
Stakeholder management
• Facilitate optimal joint working and safe and effective care for individuals with
complex needs by developing strong professional relationships with primary and
secondary care staff
• Develop strong links into the community, improving knowledge, referral pathways
and outcomes
• Pro-actively participate in multi-disciplinary case meetings with relevant agencies
about referrals or individual treatment, where required
• Act as an advocate for the individual, liaise and work in collaboration with external
agencies
• Educate and involve family members and others in the service users care plan as
necessary
Service Development
• Ensure support is delivered safely and effectively, using Dynamic Risk
Assessments, Support Plans (including goal setting and outcome measures),
whilst maintaining accurate BRM case notes and Datix records, in line with BRC
best practice and to meet the service KPIs and needs of service users.
• Share information (with service users consent) and review casework jointly with
external agencies as required
• Ensure quality data is gathered to feed into the continuous improvement of the
project
• Contribute to creation of service reports, as required by the commissioner or BRC,
to demonstrate qualitative and quantitative metrics
• Improve communication and partnership working between those involved in
patient care 24/7
• Drive equality and patient voice
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.