Library and Customer Assistant
| Posting date: | 20 February 2026 |
|---|---|
| Salary: | £25,989 per year, pro rata |
| Hours: | Part time |
| Closing date: | 22 March 2026 |
| Location: | Kendal, Cumbria |
| Remote working: | On-site only |
| Company: | Westmorland and Furness Council |
| Job type: | Permanent |
| Job reference: | WMF2699e |
Summary
Are you an energetic, highly motivated, and customer-focused individual with a passion for public service? We are looking for an enthusiastic team player to join our dynamic Library Service, providing essential frontline support across the South Lakes area.
This role is incredibly varied. You will be at the heart of the community, acting as a welcoming point of contact and ensuring every customer—from toddlers at rhyme-time to older residents seeking digital support—has a positive, inclusive, and enriching experience.
Key responsibilities:
• Frontline Customer Service: act as the first point of contact for all visitors, providing a welcoming and inclusive environment.
• Promoting Reading & Literacy: Actively champion the joy of reading. You will help customers discover new authors, and support literacy initiatives across the service.
• Information and IT Support: deal effectively with all customer enquiries—face-to-face, over the phone, and digitally including support with IT and digital services.
• Operational Duties: Carry out essential general library duties, support building security, and perform basic health & safety tasks.
• Events and Activities: Actively support and participate in a wide range of events and activities for all ages, from story times to digital workshops.
• Flexible Teamwork: Work collaboratively as part of a dedicated team
• Be able to travel and work flexibly across the South Lakes library locations including Ambleside, Windermere, Milnthorpe, Grange-over-Sands, Sedbergh and Kirkby Lonsdale, if cover is needed.
Who we are looking for…
Successful candidates will demonstrate a positive outlook and be ready to embrace change and service development.
• Exceptional Customer Focus: Proven experience in delivering excellent customer service and supporting colleagues in achieving high standards of service delivery.
• Communication: Highly effective communication skills, able to interact clearly and confidently with diverse customer groups.
• Team Player: You must enjoy working as part of a flexible, collaborative team across different locations.
If you have the drive, ambition, and desire to improve services for your local community, and are looking to develop a career in the public sector, we want to hear from you!
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site - careers.westmorlandandfurness.gov.uk/our-benefits
Application and Interview information
Closing date: 15/03/2026
Interview date: w/c 23/03/2026
We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.
This role is incredibly varied. You will be at the heart of the community, acting as a welcoming point of contact and ensuring every customer—from toddlers at rhyme-time to older residents seeking digital support—has a positive, inclusive, and enriching experience.
Key responsibilities:
• Frontline Customer Service: act as the first point of contact for all visitors, providing a welcoming and inclusive environment.
• Promoting Reading & Literacy: Actively champion the joy of reading. You will help customers discover new authors, and support literacy initiatives across the service.
• Information and IT Support: deal effectively with all customer enquiries—face-to-face, over the phone, and digitally including support with IT and digital services.
• Operational Duties: Carry out essential general library duties, support building security, and perform basic health & safety tasks.
• Events and Activities: Actively support and participate in a wide range of events and activities for all ages, from story times to digital workshops.
• Flexible Teamwork: Work collaboratively as part of a dedicated team
• Be able to travel and work flexibly across the South Lakes library locations including Ambleside, Windermere, Milnthorpe, Grange-over-Sands, Sedbergh and Kirkby Lonsdale, if cover is needed.
Who we are looking for…
Successful candidates will demonstrate a positive outlook and be ready to embrace change and service development.
• Exceptional Customer Focus: Proven experience in delivering excellent customer service and supporting colleagues in achieving high standards of service delivery.
• Communication: Highly effective communication skills, able to interact clearly and confidently with diverse customer groups.
• Team Player: You must enjoy working as part of a flexible, collaborative team across different locations.
If you have the drive, ambition, and desire to improve services for your local community, and are looking to develop a career in the public sector, we want to hear from you!
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site - careers.westmorlandandfurness.gov.uk/our-benefits
Application and Interview information
Closing date: 15/03/2026
Interview date: w/c 23/03/2026
We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.