Community Care Coordinator
| Posting date: | 20 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 19 March 2026 |
| Location: | Beccles, NR34 9NQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0291-26-0007 |
Summary
JOB SUMMARY St Elizabeth Hospice provides planned, reactive and coordinated care to patients requiring palliative and end of life care. The community care coordinators provide support to our integrated community service. SAFEGUARDING RESPONSIBILITIES Demonstrate a commitment to keeping adults and young people safe Report any disclosure made to you to the appropriate person Report any safeguarding concerns in the workplace to the appropriate person Maintain an awareness of the Hospices policies in relation to safeguarding KEY ACCOUNTABILITIES To respond to all calls in a professional, calm and empathetic manner. To receive and process all new referrals for community and inpatient services, liaising with internal and external healthcare professionals and patients to ensure that all necessary information is obtained and added to the patient record. Working with clinicians to allocate new appointments, contacting patients and families to arrange same. To provide administrative support for community, medical, therapy, emotional and wellbeing teams. To signpost and provide information as and when required. To be a resource and knowledgeable of services and informed of capacity within care providers. To maintain patient records, ensuring that all activities, are entered in a timely manner and are accurate. To ensure patients, families and healthcare professionals are informed of changes and updates. Promote a safeguarding is everyones business culture. Ensure adherence with relevant Infection Prevention and Control policies and procedures. To be involved in appropriate education opportunities relevant to the Hospice. To prepare for and attend the weekly community and inpatient MDT meeting. To attend relevant meetings as required. To be able to deal with sensitive information at times of stress. To devise with the line manager, a personal development plan in line with the Hospice objectives and personal needs. To maintain and increase personal professional skills. To recognise indications of staff stress and to facilitate staff support. To participate in the induction of new staff, as required. To participate in professional placements and lay person visits to the Hospice, as requested. To recognise the value of volunteer contribution and play an active part in their support and development where appropriate. To give feedback from attended education programmes/study days to the multi-disciplinary team. To support the development of other team members where required. To work within the policies and procedures of the Hospice. To uphold the hospice and individual teams values at all times. To ensure effective use of resources. To participate in relevant activities which promote the Hospice as requested. To respect at all times the confidentiality of information covering patients, staff and volunteers. To play an active part in the development and maintenance of good relationships with all those who have business with the Hospice. To promote the Hospice Philosophy of Care towards patients, relatives and visitors.