Bed Board Co-ordinator (XN03)
| Posting date: | 20 February 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 12 March 2026 |
| Location: | Leeds, LS9 7TF |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9298-URG-0148 |
Summary
The Operations Co-ordinator is responsible for ensuring the timely placement of patients by working in collaboration with other specialty based bed managers to ensure patient flows from A&E are maintained and elective admissions are recorded in line with Trust policy. They will also be responsible for inputting patient level detail on relevant Trust administration systems in a timely and accurate manner, creation of case notes and interrogation of patient administration systems to establish appropriate information. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Essential include: Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2 Ability to work on their own initiative, as part of a team and to stringent deadlines. Knowledge and understanding of patient access standards. Ability to follow Trust policy and procedures. Awareness of Government/Trust policies and procedures relating to patient placement. Work experience in a health or social care setting. 6. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values 7. CORE BEHAVIOURS AND SKILLS The post-holder is expected to be honest, reliable and flexible. Respect confidentiality in line with National, Trust and local policies and guidelines. A positive and professional attitude. Maintain and improve quality of service. A business like appearance. Commitment to own personal & professional development as agreed with their line manager. Commitment to their teams personal & professional development. The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude. The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department. The post holder will be expected to work shifts across the seven day period including bank holidays - earlys, lates and nights. To provide a high standard confidential, effective and accurate administration service. Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals. Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety. Responsible for appropriate use of equipment within the working environment. A willingness to undergo all training requirements necessary for the post To deal with communications and ad hoc enquiries from staff and service users, members of the public, and a wide range of external organisations and professionals. Receiving and relaying general verbal/written messages and responding by supplying straightforward information and guidance or referring to the relevant member of the department or other Trust staff as necessary. To adhere to relevant Statutory Instruments and Trust policies and guidelines e.g. Data Protection, Health and Safety, Confidentiality and personnel policies and guidelines. To contribute to the production of information for distribution across the Trust and to other relevant organisations daily. Use departmental database for recording appropriate information as requested and producing reports. Any other duties commensurate with the grade which may be required from time to time to ensure the effective running of the service. 8. CORE KNOWLEDGE AND UNDERSTANDING The post-holder to possess a good standard of written and spoken English. Excellent customer care skills Basic computer literacy and willingness to further computer skills. A thorough understanding of all policies and procedures governing the Trusts approach and delivery to Patient Administration. An understanding of team management and the policy and procedures governing the Trusts approach to managing staff. 9. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Service Delivery To maintain an accurate bed state for the Trust by accessing the Intranet Bed State and/or contacting wards/departments by telephone. The Co-ordinator will strive to achieve timely admissions and will participate in the Trusts Escalation procedures as indicated in relevant policies. To monitor the Bed Request Module and be responsible for contacting the relevant Bed Manager to ensure he/she is aware of patients waiting a bed Establish and maintain excellent communication skills both written and verbal To support the administration process for the Trust in line with Trust Policy on Ward based Admissions, Discharges and Transfers in relation to acute and elective admissions Be aware of, and participate in, the role of bed board in a MAJAX. To ensure all patients enquires are dealt with in a friendly and professional manner. Undertake general administrative duties including filing, typing, photocopying, faxing, and dealing with general communication and ensure that all admission procedures are followed. Comply with the requirements dictated by regulatory bodies and their code of practice throughout all disciplines in the Inpatient Placement Service, the Leeds Teaching Hospitals Trust and the NHS Staff will work for long periods of time unsupervised in a small team Staff will have higher level user access to the Trust Patient Administration System (PAS) due to the unsupervised nature of the work over a 24 hour period, 7 days per week to allow accurate recording on PAS of all admissions, discharges and transfers across the Trust. This includes the ability to review and rectify errors made by ward based staff on PAS and escalate training needs to corporate patient administration during usual office hours. Information Management Maintain accurate records of outlying patients. Ensure the Patient Administration System (PAS) and A&E system (Symphony) is kept up to date. Compile statistics as required for management information purposes and ensure that they are available when ever needed. Responsible for the collection of data and producing daily reports. Monitor administrative processes to ensure all are completed within agreed timescales. Health and Safety/Risk Management All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system. Infection Control The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. Equality and Diversity The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. Patient and Public Involvement The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback. Training and Personal Development Continuous Professional Development The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. Respect for Patient Confidentiality The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. 10. COMMUNICATION & WORKING RELATIONSHIPS It is essential that the Operations Co-ordinator maintains and develops good working relationships with all staff. This will involve considerable liaison with consultants, nursing staff, managers, medical secretaries, and patient administration staff throughout the Trust. ii) MENTAL EFFORT: Needs to concentrate most of the time and deal with interruptions e.g. the phone ringing, being asked to leave one task to do another more urgent task Mental effort is required for example: When dealing with a wide range of enquiries Preparing documents for reports Inputting information onto a database and producing reports from the database. Concentration when inputting patient related information Organising and prioritising work and progress chasing Planning and thinking ahead to ensure all work in completed on shift iii) EMOTIONAL EFFORT: This is a busy department with conflicting priorities. Having access to information about patients condition when dealing with calls and enquiries from police, relatives and bed managers. Patients relatives can be emotional when making calls. Conversations can be difficult with colleagues on a day to day basis when there is a need to achieve A&E Access Targets by placing patients with other departments. Staff must remain calm and tactful and professional at all times.