Technical Support Advisor
| Posting date: | 20 February 2026 |
|---|---|
| Salary: | £24,040 per year |
| Additional salary information: | £3000 shift allowance |
| Hours: | Full time |
| Closing date: | 22 March 2026 |
| Location: | Newark, Nottinghamshire |
| Remote working: | On-site only |
| Company: | Digital Space |
| Job type: | Permanent |
| Job reference: | DS Feb-26 |
Summary
This is a full-time on-site role for a Technical Support Advisor, based in Newark-On-Trent at our head office location. There are 4 newly created positions available.
Shift work:
Covering 7am - 7pm for 4 rotations
4 days off
7pm - 7am for 4 rotations
4 days off
Repeat
The role involves delivering high-quality technical and customer support services, including resolving technical issues, troubleshooting, and ensuring customer satisfaction.
The successful candidate will handle customer inquiries efficiently, demonstrate excellent interpersonal skills, and contribute to a seamless support experience. Working in shifts, the candidate will play a key role in maintaining customer trust and satisfaction.
• Strong Customer Satisfaction and Customer Support skills to provide a positive experience for clients.
• Proficiency in Technical Support and Troubleshooting to resolve issues effectively and efficiently.
• Excellent Interpersonal Skills for clear and empathetic communication with customers and team members.
• Ability to work in a shift-based environment and adapt to varying schedules.
• Previous experience in technical support or customer service roles is an advantage.
• Problem-solving skills with a proactive approach to addressing challenges.
• Familiarity with IT systems and troubleshooting tools is a plus.
Immediate start
Salary £24040 plus an additional £3000 shift allowance
Overtime available
Various other benefits from our forward thinking company
Free parking, free drinks, free breakfast, medical benefits, life insurance
Training, charity days off, excellent holiday allowance
Shift work:
Covering 7am - 7pm for 4 rotations
4 days off
7pm - 7am for 4 rotations
4 days off
Repeat
The role involves delivering high-quality technical and customer support services, including resolving technical issues, troubleshooting, and ensuring customer satisfaction.
The successful candidate will handle customer inquiries efficiently, demonstrate excellent interpersonal skills, and contribute to a seamless support experience. Working in shifts, the candidate will play a key role in maintaining customer trust and satisfaction.
• Strong Customer Satisfaction and Customer Support skills to provide a positive experience for clients.
• Proficiency in Technical Support and Troubleshooting to resolve issues effectively and efficiently.
• Excellent Interpersonal Skills for clear and empathetic communication with customers and team members.
• Ability to work in a shift-based environment and adapt to varying schedules.
• Previous experience in technical support or customer service roles is an advantage.
• Problem-solving skills with a proactive approach to addressing challenges.
• Familiarity with IT systems and troubleshooting tools is a plus.
Immediate start
Salary £24040 plus an additional £3000 shift allowance
Overtime available
Various other benefits from our forward thinking company
Free parking, free drinks, free breakfast, medical benefits, life insurance
Training, charity days off, excellent holiday allowance