Patient Administrator Preoperative Assessment
| Posting date: | 19 February 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 05 March 2026 |
| Location: | London, SW10 9NH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9289-26-0063 |
Summary
To perform any admin duties required for specific area of work To take and relay as appropriate, telephone enquiries, e-mails and messages, using initiative and prioritising skills when disseminating information Calling and texting all the patients to confirm they POA date and time Contact other departments and teams as necessary relating to the patient care pathway and service delivery Support the Team Leader and practitioners with the smooth running of surgery lists Provide any specific advice to patients upon booking-in, in preparation for their surgery Type urgent letters and reports as required Liaise with consultants and other admin staff regarding patient appointments, referral letters and health records Ensure that a customer focused service is provided for all the patients and all the queries are dealt with in an efficient, polite and courteous manner Address all patients queries where possible, directing them accordingly Supervise more junior staff and ensure work objectives are being met on a day-to-day basis Ensure that patients surgery is booked in accordance with booking rules outlined in the Trusts Access Policy, in order that patient pathway targets are achieved Escalate any capacity issues via the local escalation process Liaise with patients, clinical office staff and others regarding appointment queries and available appointments Provide advice with regards to appointments to patients on the telephone Book patients appointments over the telephone Use hospitals computer systems, to pre-register patients, update existing documentation and notify patients of their appointments via letter, telephone or reception Use the internet-based National Tracing Service to check patients demographics such as NHS number Continuously up-date the schedules as lists are amended and extra lists are put on PLEASE SEE JD/PS FOR FULL JOB DUTIES