Wellbeing Assessor
| Posting date: | 19 February 2026 |
|---|---|
| Salary: | £31,022 to £33,699 per year |
| Hours: | Full time |
| Closing date: | 12 March 2026 |
| Location: | Stoke-On-Trent, Staffordshire |
| Remote working: | On-site only |
| Company: | Stoke on Trent City Council |
| Job type: | Permanent |
| Job reference: | 0000025862 |
Summary
Directorate: Adult Social Care and All Age Commissioning
Section: Adult Social Care – Front Door
Location: Civic Centre
Grade: Level 7
Salary: £31,022 - £33,699
Hours: Full time - 37 hours per week
This advert is open to both Internal and External applicants.
Are you passionate about supporting adults to live well, stay independent, and access the right support at the right time?
We’re looking for a proactive, skilled Wellbeing Assessor to join our fast-paced Front Door Team, the first point of contact for adults seeking advice, information, and social care support.
This is a dynamic role where no two days are the same.
You will speak directly with individuals, families, and professionals to triage needs, gather essential information, and make initial decisions about appropriate next steps.
You’ll work closely with social workers, occupational therapists, and partner agencies to ensure people receive timely, person-centred support.
About us:
We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that’s where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.
Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.
Key Responsibilities:
Complete strengths-based initial assessments and wellbeing conversations with adults and carers contacting the service
Make on-the-spot decisions about risk, safeguarding concerns, and urgent needs, with access to support and guidance from senior practitioners
Provide advice, signposting, and early intervention options where appropriate.
Identify when cases require escalation for statutory assessments.
Manage a high volume of calls and digital referrals in a fast-paced environment, often handling complex information quickly and accurately
Record information clearly and efficiently on our case management system.
Work collaboratively with internal teams and external partners, including health services, community organisations, and voluntary sector providers.
Contribute to a positive, supportive team culture where learning and development are encouraged.
About You:
We’re looking for someone who is compassionate, confident, and resilient, with excellent judgement and communication skills.
Experience working in adult social care, health, community support, or a similar people-focused environment.
Strong decision-making skills, with the ability to assess risk and prioritise effectively.
The ability to remain calm under pressure and handle sensitive conversations with empathy.
A solid understanding of the Care Act 2014, safeguarding principles, and strengths-based approaches (training offered if needed).
Excellent organisational skills and the ability to balance competing demands.
A collaborative approach and willingness to seek support from senior colleagues when required.
Proficiency in IT systems and confident recording accurate case notes in real time.
What we offer:
A competitive salary based on your skills, experience and talent
Hybrid and flexible working options
An excellent local authority benefits pension scheme
Professional development through learning opportunities, regular training
Pre-Employment Checks:
Any offer of employment will be subject to the successful completion of required pre-employment checks.
These may include:
· Right to Work in the UK
· Proof of address
· Satisfactory references
· Occupational Health Clearance
· Evidence of professional qualifications or registrations
· DBS check at the appropriate level (if applicable for the role)
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment. This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).
Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.
Equality, Diversity and Inclusion
At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.
Section: Adult Social Care – Front Door
Location: Civic Centre
Grade: Level 7
Salary: £31,022 - £33,699
Hours: Full time - 37 hours per week
This advert is open to both Internal and External applicants.
Are you passionate about supporting adults to live well, stay independent, and access the right support at the right time?
We’re looking for a proactive, skilled Wellbeing Assessor to join our fast-paced Front Door Team, the first point of contact for adults seeking advice, information, and social care support.
This is a dynamic role where no two days are the same.
You will speak directly with individuals, families, and professionals to triage needs, gather essential information, and make initial decisions about appropriate next steps.
You’ll work closely with social workers, occupational therapists, and partner agencies to ensure people receive timely, person-centred support.
About us:
We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that’s where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.
Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.
Key Responsibilities:
Complete strengths-based initial assessments and wellbeing conversations with adults and carers contacting the service
Make on-the-spot decisions about risk, safeguarding concerns, and urgent needs, with access to support and guidance from senior practitioners
Provide advice, signposting, and early intervention options where appropriate.
Identify when cases require escalation for statutory assessments.
Manage a high volume of calls and digital referrals in a fast-paced environment, often handling complex information quickly and accurately
Record information clearly and efficiently on our case management system.
Work collaboratively with internal teams and external partners, including health services, community organisations, and voluntary sector providers.
Contribute to a positive, supportive team culture where learning and development are encouraged.
About You:
We’re looking for someone who is compassionate, confident, and resilient, with excellent judgement and communication skills.
Experience working in adult social care, health, community support, or a similar people-focused environment.
Strong decision-making skills, with the ability to assess risk and prioritise effectively.
The ability to remain calm under pressure and handle sensitive conversations with empathy.
A solid understanding of the Care Act 2014, safeguarding principles, and strengths-based approaches (training offered if needed).
Excellent organisational skills and the ability to balance competing demands.
A collaborative approach and willingness to seek support from senior colleagues when required.
Proficiency in IT systems and confident recording accurate case notes in real time.
What we offer:
A competitive salary based on your skills, experience and talent
Hybrid and flexible working options
An excellent local authority benefits pension scheme
Professional development through learning opportunities, regular training
Pre-Employment Checks:
Any offer of employment will be subject to the successful completion of required pre-employment checks.
These may include:
· Right to Work in the UK
· Proof of address
· Satisfactory references
· Occupational Health Clearance
· Evidence of professional qualifications or registrations
· DBS check at the appropriate level (if applicable for the role)
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment. This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).
Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.
Equality, Diversity and Inclusion
At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.