Operational Manager
| Posting date: | 19 February 2026 |
|---|---|
| Salary: | £36,500 per year, pro rata |
| Hours: | Full time |
| Closing date: | 21 March 2026 |
| Location: | G46 7QD |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Cosgrove Care |
| Job type: | Temporary |
| Job reference: | OMFeb26 |
Summary
Main purpose of post
Working as a key member of the Outreach Services Operational Management Team (OMT) with a focus on the delivery, growth and development of high quality personalised support services to adult, children and young people.
You will work closely with the Service Manager and CMT to deliver the vision for the service, developing a consistent and unified offer to families we support. In doing so, you will maximise the impact of existing relationships and future stakeholder engagement to ensure the strongest opportunities to develop services and obtain funding.
Develop and maintain an in-depth knowledge of local service delivery as well as unmet needs, identifying changes and trends relevant to the delivery of existing and new services and act on these.
To lead and develop support teams to deliver personalised, new and innovative service models to help children and young people who have a learning disability and/or additional needs lead the lives of their choosing.
Deputise for the Manager of Outreach Services as required and to contribute to the overall development of Cosgrove’s Services. To uphold the organisations standards and values and contribute to the overall success of Cosgrove Care.
Work as part of the on-call rota providing professional and comprehensive on-call support.
Key Responsibilities
The Operational Manager will:
• Have a strong commitment to delivering supports and services consistent with the organisational values and person-led in approach.
• Lead, drive and empower the support teams to work together to meet individual outcomes and enhance young peoples’ lives.
• Lead the staff team, ensuring that the needs of the people we support and their families are being met to the highest standard whilst complying with the social care regulatory framework.
• To be focused on delivering supports and services consistent with UNCRPD and UNCRC at all times.
• Have ultimate responsibility for staffing levels, recruiting appropriately in a way that is proactive, planned, safe and personalised.
• Manage and support the Assistant Team Lead to implement rota systems ensuring staff are matched and deployed appropriately in line with the needs of the people we support, managing absence and changes as required and ensuring accurate, up to date reporting with other organisational departments including HR, Finance and administration.
• Play a lead role in new service development, working with partners across sectors and families/carers in a professional manner.
• Play a lead role in developing innovative service models in line with organisational strategy.
• Ensure the support teams are properly trained and take part in regular learning and development activity to maximise their competence and confidence.
• Undertake delivery of training in line with Cosgrove’s developing vision for our learning and development function.
• Manage quality checks, audits and quality management systems, such as daily assurances in line with organisational policy and practice.
• Manage all aspects of people management including annual leave, sickness absence, disciplinary and grievance matters, performance management, support and supervision. To take an active role in staff well-being and engagement in line with organisational direction and focus.
• Ensure safety checks are being carried out as scheduled in line with Health and Safety guidelines/policy and contribute to H and S Forums and improved practice as appropriate.
• To take responsibility for implementation of infection control procedures undertaking additional training as required. Completing risk assessments and ensuring appropriate mitigations are actioned.
• To work positively with other organisational functions including Finance, HR, Quality Management, Strategic Development, Training, Volunteering and Administration.
• Have knowledge of the Outreach Service budget and work closely with the Outreach Service Manager to ensure the service operates within the allocated budget.
• Be proactive in keeping up to date with best practice, legislation and developments within social care and co-ordinate and contribute to your continuous professional development (CPD) and encourage staff to do the same.
• To ensure oversight of Personal Plans, ensuring all are outcomes focused, professional and in line with the wishes and choices of people we support and their families, regularly reviewed and risk assessed.
• To work positively with families and carers, ensuring their contributions and wishes are reflected in all communication where appropriate.
• To work as a key member of the wider multi-disciplinary team to deliver high quality, person-led support that reflect the values and principles of inclusion and active citizenship.
• To actively engage with IT developments and maximise the use of technology and innovations to enhance the efficiency, effectiveness and impact of the work of Cosgrove Care.
• To ensure accurate reporting to all operational and governance committees as requested.
• Any other reasonable duties as may be required according to operational requirements.
Working as a key member of the Outreach Services Operational Management Team (OMT) with a focus on the delivery, growth and development of high quality personalised support services to adult, children and young people.
You will work closely with the Service Manager and CMT to deliver the vision for the service, developing a consistent and unified offer to families we support. In doing so, you will maximise the impact of existing relationships and future stakeholder engagement to ensure the strongest opportunities to develop services and obtain funding.
Develop and maintain an in-depth knowledge of local service delivery as well as unmet needs, identifying changes and trends relevant to the delivery of existing and new services and act on these.
To lead and develop support teams to deliver personalised, new and innovative service models to help children and young people who have a learning disability and/or additional needs lead the lives of their choosing.
Deputise for the Manager of Outreach Services as required and to contribute to the overall development of Cosgrove’s Services. To uphold the organisations standards and values and contribute to the overall success of Cosgrove Care.
Work as part of the on-call rota providing professional and comprehensive on-call support.
Key Responsibilities
The Operational Manager will:
• Have a strong commitment to delivering supports and services consistent with the organisational values and person-led in approach.
• Lead, drive and empower the support teams to work together to meet individual outcomes and enhance young peoples’ lives.
• Lead the staff team, ensuring that the needs of the people we support and their families are being met to the highest standard whilst complying with the social care regulatory framework.
• To be focused on delivering supports and services consistent with UNCRPD and UNCRC at all times.
• Have ultimate responsibility for staffing levels, recruiting appropriately in a way that is proactive, planned, safe and personalised.
• Manage and support the Assistant Team Lead to implement rota systems ensuring staff are matched and deployed appropriately in line with the needs of the people we support, managing absence and changes as required and ensuring accurate, up to date reporting with other organisational departments including HR, Finance and administration.
• Play a lead role in new service development, working with partners across sectors and families/carers in a professional manner.
• Play a lead role in developing innovative service models in line with organisational strategy.
• Ensure the support teams are properly trained and take part in regular learning and development activity to maximise their competence and confidence.
• Undertake delivery of training in line with Cosgrove’s developing vision for our learning and development function.
• Manage quality checks, audits and quality management systems, such as daily assurances in line with organisational policy and practice.
• Manage all aspects of people management including annual leave, sickness absence, disciplinary and grievance matters, performance management, support and supervision. To take an active role in staff well-being and engagement in line with organisational direction and focus.
• Ensure safety checks are being carried out as scheduled in line with Health and Safety guidelines/policy and contribute to H and S Forums and improved practice as appropriate.
• To take responsibility for implementation of infection control procedures undertaking additional training as required. Completing risk assessments and ensuring appropriate mitigations are actioned.
• To work positively with other organisational functions including Finance, HR, Quality Management, Strategic Development, Training, Volunteering and Administration.
• Have knowledge of the Outreach Service budget and work closely with the Outreach Service Manager to ensure the service operates within the allocated budget.
• Be proactive in keeping up to date with best practice, legislation and developments within social care and co-ordinate and contribute to your continuous professional development (CPD) and encourage staff to do the same.
• To ensure oversight of Personal Plans, ensuring all are outcomes focused, professional and in line with the wishes and choices of people we support and their families, regularly reviewed and risk assessed.
• To work positively with families and carers, ensuring their contributions and wishes are reflected in all communication where appropriate.
• To work as a key member of the wider multi-disciplinary team to deliver high quality, person-led support that reflect the values and principles of inclusion and active citizenship.
• To actively engage with IT developments and maximise the use of technology and innovations to enhance the efficiency, effectiveness and impact of the work of Cosgrove Care.
• To ensure accurate reporting to all operational and governance committees as requested.
• Any other reasonable duties as may be required according to operational requirements.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.