Office Administrator
| Posting date: | 19 February 2026 |
|---|---|
| Salary: | £25,350 per year |
| Hours: | Full time |
| Closing date: | 21 March 2026 |
| Location: | Birmingham, West Midlands |
| Remote working: | On-site only |
| Company: | SBK Birmingham Limited |
| Job type: | Contract |
| Job reference: | SB-123 |
Summary
InsureSafeLine is a dynamic, independent insurance brokerage based in Birmingham, dedicated to delivering tailored, market‑leading solutions for clients across the U.K. It forms part of YourSupportLine, a group of nine businesses offering a comprehensive range of financial services for SMEs.
As the business continues its ambitious growth journey, we are seeking a highly organised and proactive Office Administrator to support day‑to‑day operations and enhance the overall efficiency of the team. This role is ideal for someone with strong administrative and customer service experience who thrives in a busy, client‑focused environment.
Key Responsibilities
Provide daily administrative support to the wider team
Manage incoming calls, emails, and customer enquiries with professionalism
Maintain accurate client records and update internal systems
Assist with document preparation, data entry, and file management
Support the coordination of renewals and general insurance administration
Liaise with clients, insurers, and partners as required
Ensure compliance with internal processes and FCA standards
Requirements
Minimum 2 years’ experience in Office Administration and Customer Service
Strong organisational and multitasking skills with excellent attention to detail
Confident communicator with strong written and verbal skills
Proficiency in Microsoft Office applications and general office software
Ability to work independently and collaboratively within a fast‑paced environment
Insurance brokering experience is advantageous, but not essential
Benefits
Competitive salary
28 days’ annual leave (including bank holidays)
Opportunities for training and development
Company pension scheme
Health and wellbeing programme
Additional Information
Please note that this role is fully office‑based. There is no hybrid working, and you will be required to work in the office 5 days a week.
Unfortunately, we are unable to offer visa sponsorship for this position.
As the business continues its ambitious growth journey, we are seeking a highly organised and proactive Office Administrator to support day‑to‑day operations and enhance the overall efficiency of the team. This role is ideal for someone with strong administrative and customer service experience who thrives in a busy, client‑focused environment.
Key Responsibilities
Provide daily administrative support to the wider team
Manage incoming calls, emails, and customer enquiries with professionalism
Maintain accurate client records and update internal systems
Assist with document preparation, data entry, and file management
Support the coordination of renewals and general insurance administration
Liaise with clients, insurers, and partners as required
Ensure compliance with internal processes and FCA standards
Requirements
Minimum 2 years’ experience in Office Administration and Customer Service
Strong organisational and multitasking skills with excellent attention to detail
Confident communicator with strong written and verbal skills
Proficiency in Microsoft Office applications and general office software
Ability to work independently and collaboratively within a fast‑paced environment
Insurance brokering experience is advantageous, but not essential
Benefits
Competitive salary
28 days’ annual leave (including bank holidays)
Opportunities for training and development
Company pension scheme
Health and wellbeing programme
Additional Information
Please note that this role is fully office‑based. There is no hybrid working, and you will be required to work in the office 5 days a week.
Unfortunately, we are unable to offer visa sponsorship for this position.