Duty Manager with F&B responsibilities - The Park Head Hotel

Posting date:	18 February 2026
Salary:	£28,000 per year
Hours:	Full time
Closing date:	01 March 2026
Location:	DL14 8QB
Remote working:	On-site only
Company:	The Auckland Project
Job type:	Permanent
Job reference:

Summary

We are looking for a dedicated, experienced and passionate Duty Manager with precise attention to detail, based at our very first, newly and stylishly renovated Hotel – The Park Head, to lead our F&B front of house team. As Duty Manager, you will oversee the day-to-day operation of the whole Hotel you will play a vital role in ensuring our guests enjoy a fantastic stay and feel compelled to return to the Park Head and Bishop Auckland again. The Duty Manager with responsibility for F&B will also oversee responsibility for compliance within the kitchen, including health and safety, food hygiene, and operational standards, while continuing to lead Front of House operations.

The Park Head Hotel & Restaurant are pleased to be recruiting a Duty Manager to join our busy Operations team. As a Duty Manager you will be an ambassador for the guest journey and ensure values and service behaviours are delivered consistently and expertly in a professional and friendly environment. Your main focus of responsibility will be within the food & beverage department; however, you will be working within all areas of the hotel . You’ll have a proven track record of leading from the front and enjoy a hands-on approach, along with exceptional people skills. We are looking for someone with a strong F&B background and also experience of working within a hotel with proven understanding of all areas this encompasses. The successful candidate will be expected to build and maintain high standards across all areas of the business with a keen eye for detail and ambition to help to continue to grow the business. You will support the management team alongside all departments to ensure the smooth day to day running of the hotel. This at times may include supporting at other venues/events within The Auckland Project.
Shifts will cover Monday-Sunday, various early/late Shifts (7am-3pm/3pm-11pm) including weekends and bank holidays.

Key Responsibilities:
• Responsible for overseeing the day-to-day operation of the Hotel, acting as a point of contact for all departments to act upon any issues and resolve to the satisfaction of guests and with the hotels priorities and interests at heart.
• Responsibility for the F&B department including bar, restaurant and kitchen service & compliance.
• Oversee daily restaurant operations, ensuring smooth service and a welcoming atmosphere.
• Maintain high service and presentation standards across the restaurant.
• Take overall responsibility for compliance front of house, including health and safety, food hygiene, and operational standards, while continuing to lead Front of House operations.
• Manage staff rotas efficiently.
• Monitor stock levels, oversee ordering, deliveries, and reduce waste.
• Ensure EPOS (electronic point of sale) systems and stock management processes are up to date.
Team Leadership & Training
• Supervise and mentor front-of-house staff, fostering a positive and motivated work environment.
• Deliver training on customer service, food safety, equipment and operational procedures along with other senior members of the team.
• Support professional growth and encourage teamwork.
Customer Service & Engagement
• Deliver an outstanding guest experience by ensuring warm, efficient, and professional service.
• Handle customer feedback, resolve issues proactively, and maintain a high level of satisfaction.
• Identify opportunities to enhance service and drive customer engagement.
Financial & Business Development
• Monitor budgets, revenue, and cost control, working towards profitability.
• Identify and implement commercial opportunities to enhance business performance.

Hotel Duty Manager responsibilities
• Engage and interact with hotel guests throughout their stay on a regular basis, anticipating their needs and proactively managing their expectations.
• To have an understanding of the Property Management System in order to effectively manage the property and deal with any issues arising
• Demonstrate a proven track record in a managerial or supervisory role within a 3*+ property
• To have an impact on annual revenue targets via upselling and training the team to work towards achieving these
• Ensure vigilance surrounding and understanding of allergies, dietary requirements, disabilities, equality and other guest needs.
• Financial responsibility to ensure accurate end-of-day reconciliation, supporting the finance team with any follow up queries
• Ensure the safety of the building and its occupants with full awareness of health and safety procedures, acting at all times in accordance with internal health and safety policies.
• Supporting other team members and departments during periods of scheduled absence
• Strict adherence to GDPR compliance
• Attend and deliver staff training sessions
• Ensure the ongoing cleanliness, organisation and optimum appearance of all areas front and back of house
• To ensure staff attend on time, dress appropriately and work to the required standard throughout their shift.
• Oversee and manager any outstanding charges on the finance ledger and ensure they are settled promptly and correctly
• Any other duties specified by your Line Managers or Directors

Person Specification:
Essential
Qualifications
Good standard of education – GCSE’s including English and Mathematics
Experience
Demonstrate a proven track record in a managerial or supervisory role within a hospitality background including hotel experience
Cash handling including banking and reconciliation of monies.
Ability to work under pressure and adapt to business needs

Skills
Excellent customer service skills
Attention to detail and accuracy
Ability to follow procedures and instructions
Ability to lead and motivate staff