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Customer Service Advisor

Job details
Posting date: 18 February 2026
Salary: £12.21 to £12.50 per hour
Hours: Full time
Closing date: 25 February 2026
Location: Batley, West Yorkshire, WF17 9AD
Remote working: On-site only
Company: Search Consultancy LTD
Job type: Contract
Job reference: Req/678359_1771416689

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Summary

Smart Metering Customer Support Advisor
Location: Batley (WF17)
Start Date: 23rd February 2026
Contract: Temporary to Permanent
Hours: 40 hours per week - 8-hour shifts between 7:00am-7:00pm
Pay Rate: £12.50 per hour (£26,000 per annum equivalent)

We are currently recruiting 4 motivated individuals to immediately join a established Utilities team based in Batley.

This is an excellent opportunity for customer-focused professionals who thrive in a fast-paced environment and are confident managing customer queries and complaints with empathy and professionalism.

The Role

As part of the team, you will:

  • Deliver outstanding customer service across all interactions

  • Handle customer enquiries and complaints effectively and professionally

  • Take ownership of issues through to resolution

  • Work proactively to identify solutions and improve customer experience

  • Support operational processes within the smart metering function

What We're Looking For

We are seeking individuals who are:

  • Highly customer service focused

  • Confident dealing with complaints and challenging conversations

  • Forward-thinking and proactive in their approach

  • Able to work independently without close supervision

  • Reactive when required, yet capable of thinking ahead

  • Reliable team players with a positive attitude

This role would suit someone who is self-motivated, solutions-driven, and comfortable taking initiative rather than waiting for direction.

What's On Offer

  • £12.50 per hour (£26,000 per annum equivalent)

  • Full-time hours (40 hours per week)

  • Rotational 8-hour shifts between 7am-7pm

  • Opportunity to secure a permanent position

  • Supportive team environment

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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