Retirement Villages Operations Manager
| Posting date: | 18 February 2026 |
|---|---|
| Salary: | £47,008.00 to £52,231.00 per year |
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | WR5 1DU |
| Company: | Platform Housing Group |
| Job type: | Permanent |
| Job reference: | 0388 |
Summary
Do you have experience leading teams to make a real difference? We are looking for a Retirement Villages Operations Manager to join us to drive high-performing operational management across our Retirement Village portfolio. This role is responsible for leading day-to-day operations for the Retirement Villages, ensuring compliance, safety and an outstanding customer service.
Why join us as a Retirement Villages Operations Manager?You'll be joining a value driven organisation. At Platform Housing, you'll be surrounded by a collaborative team that champions trust, respect and wellbeing.
You'll have the space to mentor others and develop your own professional growth. This is a role where you can make a genuine difference every day, supporting colleagues to thrive and delivering a service that enhances the lives of our customers.
What could you be doing?
-Leading day-to-day operations for Retirement Villages, ensuring compliance, safety, and outstanding service.
-Inspiring and developing a high-performing team through coaching, engagement, and clear accountability.
-Driving customer satisfaction and sustainable communities through proactive lettings, housing management, and service innovation.
-Managing budgets responsibly, ensuring value for money and financial accuracy.
-Championing continuous improvement, technology adoption, and data-driven decision-making.
Where is this role based?Whilst this is a home-based role, you will be required to travel to group offices and schemes regularly to support your team.
What are some things we need from you?
-Proven leadership gained in a housing, care partnering or specialist accommodation services.
-Knowledge of compliance, safeguarding, and housing management.
-Excellent people management skills with a focus on performance and engagement.
-Experience with tendering and contract management.
-Experience with managing budgets and ability to use Microsoft Excel.
-A proven ability to communicate at all levels with a wide range of people including stakeholders at management level.
-You will have the ability to innovate and embrace change.
-As you will be required to visit our service areas, you will require a driving license and use of your own vehicle.
-This role requires an enhanced DBS check.
Interviews are scheduled to take place in-person on 17th March at Cathedral Park, Hereford.
If this sounds like the ideal role for you and you would like to find out more, please contact recruitment@platformhg.com.
Why join us as a Retirement Villages Operations Manager?You'll be joining a value driven organisation. At Platform Housing, you'll be surrounded by a collaborative team that champions trust, respect and wellbeing.
You'll have the space to mentor others and develop your own professional growth. This is a role where you can make a genuine difference every day, supporting colleagues to thrive and delivering a service that enhances the lives of our customers.
What could you be doing?
-Leading day-to-day operations for Retirement Villages, ensuring compliance, safety, and outstanding service.
-Inspiring and developing a high-performing team through coaching, engagement, and clear accountability.
-Driving customer satisfaction and sustainable communities through proactive lettings, housing management, and service innovation.
-Managing budgets responsibly, ensuring value for money and financial accuracy.
-Championing continuous improvement, technology adoption, and data-driven decision-making.
Where is this role based?Whilst this is a home-based role, you will be required to travel to group offices and schemes regularly to support your team.
What are some things we need from you?
-Proven leadership gained in a housing, care partnering or specialist accommodation services.
-Knowledge of compliance, safeguarding, and housing management.
-Excellent people management skills with a focus on performance and engagement.
-Experience with tendering and contract management.
-Experience with managing budgets and ability to use Microsoft Excel.
-A proven ability to communicate at all levels with a wide range of people including stakeholders at management level.
-You will have the ability to innovate and embrace change.
-As you will be required to visit our service areas, you will require a driving license and use of your own vehicle.
-This role requires an enhanced DBS check.
Interviews are scheduled to take place in-person on 17th March at Cathedral Park, Hereford.
If this sounds like the ideal role for you and you would like to find out more, please contact recruitment@platformhg.com.
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