Patient Administrator
| Posting date: | 18 February 2026 |
|---|---|
| Salary: | £30,546.00 to £32,207.00 per year |
| Additional salary information: | £30546.00 - £32207.00 a year |
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | London, SE5 9RS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9213-26-0189 |
Summary
1. Communication and Patient Liaison Communicate clearly, effectively and compassionately with the multidisciplinary team, patients and their family, visitors or carers, in line with the Trusts values. Manage and answer telephone calls related to the service in a courteous and prompt manner, taking telephone messages and passing on written or verbal information to patients. Resolve simple queries, using judgement to determine when to pass the caller on to a member of the clinical team. Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required. To participate in the reception rota, checking patients in and completing end of day process. Receive and respond to patient e-mail queries, monitoring, managing and triaging email. Plus managing the physical post and In-Basket Escalate complex queries, providing reassurance, an expected response time, and further contact details as appropriate. Sending no contact letters, ad hoc letters and other correspondence as directed by senior staff. 2. Coordinating Patient Care Responsible for booking of patients appointments, diagnostics and procedures, throughout their patient pathway. Corresponding with patients, practices and internal staff. Conduct reminder calls to patients, rearranging appointments where necessary in-order to prevent non-attendances. Management of patient correspondence via text reminder services. Responsible for checking all patients are accurately recorded on the waiting list on the Epic system and escalate where issues are identified to the appropriate team member. Responsible for accessing appointment booking systems for all routine pre-operative assessments, diagnostics and their associated outcomes. Responsible for checking onward orders on Epic system daily ensuring appointments are added within the required timescales, appropriately escalating if required. Sending correspondence to patients, GPs, or others involved in the care of a patient, in a timely manner. Process and register referrals, booking all outpatient appointments and procedures within Epic. To organise additional services for patients as required, such as interpreters and transport Collate required patient information at the request of clinical teams. 3. Supporting Clinical Teams Monitoring of clinical staff inboxes and flagging of high priority correspondence. Monitoring of InBasket function for internal correspondence. Monitoring relevant work queues relating to the service Booking patients in line with clinical diaries as per local process Attendance at meetings when required. 4. Data Management, Data Quality and Systems Responsibilities Accessing information in Epic and accurately inputting data and editing entries as required. Record and capture patient information appropriately and in line with Standard Operating Procedures. Ensure patient demographics are correct by checking with the patient at every encounter, highlighting any duplicate records and escalating to the supervisor. Supporting patients to successfully register on MyChart App, and signpost them to existing Helpdesk for issue Supporting data quality workstreams and work-queues where appropriate. Analysing, collating and providing data to support management in service development projects 5. Personal Development Support national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts. Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process. Actively engage in appraisal process and in Continuous Professional Development opportunities in line with set objectives. 6. General responsibilities Carry out general office duties such as photocopying, scanning and filing. Handle incoming and outgoing mail in a timely manner. Ensure office protocols are adhered to, for example telephone answering times and voicemail or mailbox cover. Ensure adequate stock levels are maintained, reporting low stock levels to the supervisor. Report any faults with equipment or the environment to the relevant department promptly, and as appropriate. Work flexibly to cover all administrative areas as requested by the supervisor, including covering colleagues or periods of absence where appropriate and within the scope of capabilities Assist volunteers in the department. Assist with the induction and orientation of new staff in the department, showing colleagues how to complete tasks associated with the role.