Support Medical Secretary
| Posting date: | 18 February 2026 |
|---|---|
| Salary: | £25,313.00 to £26,999.00 per year |
| Additional salary information: | £25313.00 - £26999.00 a year |
| Hours: | Full time |
| Closing date: | 25 February 2026 |
| Location: | Merthyr Tydfil, CF47 9DT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | H9110-26-0213 |
Summary
Communicate with Clinicians, patients, nurses, managers, administrative staff, relatives, GPs, Pharmaceutical Representatives and other Health Boards. Good interpersonal skills at all levels, which may involve complex or sensitive information. Play a supportive role within the running of the Ophthalmology medical team. With experience, anticipate problems on any urgent issues recognise within the Urology Department and take necessary action to solve these problems using their own initiative. Receive, open and post all departmental mail. Carry out any necessary tasks generated by such mail, e.g. draw to the attention of Consultant, telephone the writer, etc send any faxes, adhering at all times to both the Data Protection Act and Health Board policies in accordance with confidentiality. Deal sensitively with patients/relatives/members of the public presenting in the department or on the telephone with a query or complaint. You should have the ability to defuse informal complaints and know the procedure of forwarding the complainant in the right direction. Depending on the enquiry, reassure patients, seek advice and always record the time, date and nature of the call. Liaise effectively with other internal departments e.g. Wards, Medical Records and Radiology. Where necessary deal with enquiries arising from clinics. Deal with enquiries from within the Health Board, extended NHS and outside Agencies in connection with patient management, liaise with a multi-disciplined team within the Ophthalmology department. Liaise effectively with medical, nursing and administrative colleagues at all levels in the organisation. The purpose of this post should remain constant but the duties and responsibilities may vary over time within the overall role of the post. Arrange clinic appointments outside normal Medical Record System, liaise with patients. Retrieve, receive and return case notes (to allow this to be managed efficiently the use of WPAS is paramount). Ensure that investigation results are signed by doctors before filing. Monitor patients notes to ensure all investigation results are received. Assist the consultants secretaries within the Ophthalmology department by providing direct support within the consultants ophthalmic teams. Identifying, allocating date and contacting patients. Up-dating patient information system and collecting patient case notes. Take abnormal investigation results over the telephone from Path Lab name of secretary taking said results is requested and recorded: process investigation results; in the event of abnormal results it would be necessary to inform the Consultant or senior member of the medical team. Carry out any instructions given in regard to same (e.g. arrange admission, B/F OPD appt). Using advanced keyboard skills and medical terminology Type and process the following: Clinical letters/follow up letters Discharge summaries Medical/legal/complaint reports to patients GP following outpatient clinic, to other NHS Departments, Health Board management and outside Agencies follow-up on verbal instructions given on tape, ensure a copy of the letter is filed in the patients notes, ensure notes are tracked and returned to main file. Provide general non-clinical advice to patients/relatives/carers. Follow Health Board/statutory policies and procedures in the safe storage of information, i.e. Caldicott confidential patient information. Follow Health Board policies and procedures in the use of Information Technology security. Assist with implementation of secretarial/ administrative policies for own area. To ensure maintenance of adequate levels of stocks of stationery, participating in Departmental procedures for ordering. Cover during the absence of colleagues; in the event of other medical secretaries being absent, it is important that the secretary keeps abreast with other colleagues methods and process of working so an efficient and effective service will be maintained during this time. Use advanced word processing/audio-typing skills. To assist in the collation and provision of information for Audit. To use the computer systems to carry out role, e.g. WPAS Excel and Microsoft office. Follow statutory policies and procedures in the safe storage of information, i.e. Caldicott confidential patient information. Follow Health Board policies and procedures in the use of Information Technology security. Managing own workload within the Department in an efficient manner, following Departmental standard operating procedures, Directorate, Health Board policies at all times. Liaising with appropriate departments to aid the smooth running of the team.