Quality and Performance Manger - Criminal Justice
| Posting date: | 18 February 2026 |
|---|---|
| Salary: | £42,050.00 per year |
| Additional salary information: | 42050 - 42050 |
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | Agile, NE11 0NJ |
| Company: | Vacancy Filler |
| Job type: | Contract |
| Job reference: | FEB20264428 |
Summary
About usChanging Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.About the Service - Criminal Justice ServicesChanging Lives delivers a range of projects that support women involved in the Criminal Justice System. We believe that individuals become involved in the Criminal Justice System for a complex range of reasons.Our experience has taught us that to help women stop offending and to rebuild their lives, we must address the underlying causes of crime. Our services are underpinned by an in-depth understanding of trauma and we support women to address challenges such as domestic abuse, homelessness or poor housing, helping women to develop tools to ensure that trauma in their past does not define the rest of their lives. We know that with the right support around them, women so often are able to break the cycle of crisis and crime.We currently deliver diversion from custody schemes, education, training and employment services, and holistic services to women serving community sentences or following release from custody. We also provide some pre-release services and have a presence across a number of women’s prisons nationally. Our criminal justice services cover Northumbria, Cleveland, South Yorkshire, West Midlands, East Midlands, Warwickshire, Staffordshire and Leicestershire.About the JobChanging Lives have been providing Justice Services for 14 years. We are seeking an experienced Quality and Performance Manager who will be responsible for developing and maintaining quality systems and processes of these services and ensuring a consistent approach across all partners nationally. As the Quality and Performance Manager it will be important that you ensure that the Service’s key functions are performing to a high standard and meeting all contract performance metrics, working alongside Changing Lives Area Managers and Partners’ Managers. A flexible approach must be adopted at all times and the ability to cover a range of tasks is essential. This role requires agile working which will include home working, some attendance at Gateshead Central Office, with the possibility of some travel to South Yorkshire and the Midlands area. You will need to be able to work effectively independently, and as a virtual team.