Administration Team Leader | University College London Hospitals NHS Foundation Trust

Posting date:	18 February 2026
Salary:	Not specified
Additional salary information:	£37,259 - £45,356 Per Annum Inclusive of HCAS
Hours:	Full time
Closing date:	20 March 2026
Location:	London, NW1 2BU
Company:	University College London Hospital
Job type:	Permanent
Job reference:	7817457/309-UCLH-7257-A

Summary

An exciting opportunity has arisen for a motivated and focused individual to join the Musculoskeletal Outpatient Therapies Department. The role is responsible for the careful management of outpatient pathways administration. You will undertake a key role in a busy and demanding reception as well as the back-office tasks within the Musculoskeletal service, ensuring we deliver on a range of outpatient targets including clinic utilisation, RTT compliance and waiting list management.
As an administration team leader, you will manage and lead a team of receptionist and administrators. You will be responsible for organising workload and cover, recruiting and inducting new staff members, identifying training and support required by individuals and managing performance. The post holder will have specific responsibility for driving forward excellent standards of customer service, taking action where levels of service delivery fall short of what is required or do not uphold Trust values.

You will work closely with your colleagues, with a view to providing a streamlined pathway for patients in the service. You will be activity involved in the coordination of patients’ therapy pathway from referral to treatment.

You will be a team player with excellent communication skills and a drive and energy to improve the patient experience.

The ideal candidate will have a patient centered approach and experience of working within a busy NHS team, with values that are aligned with the Trust’s core values.
Interviews will be in person not virtual. Please disclose on your form if you have used AI to support you in your application.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

· University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

· National Hospital for Neurology and Neurosurgery

· Royal National ENT and Eastman Dental Hospitals

· University College Hospital Grafton Way Building

· Royal London Hospital for Integrated Medicine

· University College Hospital Macmillan Cancer Centre

· The Hospital for Tropical Diseases

· University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.



Come and be a part of the best NHS trust in England to work for, according to our staff*

*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working. 

To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?


This advert closes on Wednesday 25 Feb 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.