Pathway Support Administrator
| Posting date: | 18 February 2026 |
|---|---|
| Salary: | £12.71 to £13.20 per hour |
| Additional salary information: | £12.71 - £13.20 an hour |
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | Belper, DE56 1AY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1602-26-0001 |
Summary
Job Title: Pathway Support Administrator Hours: 25 hours per week (5 hours per day, Monday to Friday) Line Manager: Lead Secretary & Deputy Practice Manager Accountable to: Practice Manager and Partners Job summary To provide efficient and effective administrative support within the secretarial team. Working collaboratively to manage referrals, correspondence and patient pathway processes, you will help ensure patients receive safe, timely and high-quality care. Key responsibilities Manage GP referrals using the NHS e-Referral Service (e-RS), ensuring prompt and accurate submission of referral letters Process urgent two-week wait cancer referrals and ensure appropriate follow-up and escalation Monitor and track outgoing referrals, chasing appointments and outcomes to support timely patient care Manage e-RS worklists including rejected, awaiting booking and advice & guidance referrals Liaise with hospitals and external providers regarding referral queries, delays and non-attendance Contact patients regarding outstanding appointments or further information required Escalate delayed, rejected or urgent referrals to clinicians in a timely manner Maintain and action SystmOne workflow tasks daily, escalating where necessary Process incoming clinical correspondence and ensure accurate workflow allocation Maintain accurate records and audit trails of referral activity on the clinical system Provide administrative support relating to referral management and patient pathways Manage and respond to emails appropriately and within required timescales Answer telephone queries professionally and efficiently Manage incoming and outgoing post Maintain stock control and order stationery supplies Undertake any other duties appropriate to the role Confidentiality The post holder must maintain strict confidentiality in relation to patient and staff information in accordance with GDPR, NHS guidance and practice policies. Health & Safety The post holder will comply with practice health and safety policies and procedures and report any hazards or incidents appropriately. Equality and Diversity The post holder will support the practices commitment to equality, diversity and inclusion, treating colleagues and patients with dignity and respect at all times.