Administrator
| Posting date: | 18 February 2026 |
|---|---|
| Hours: | Part time |
| Closing date: | 04 March 2026 |
| Location: | Sutton Coldfield, West Midlands |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Neuro-Therapy (UK) Limited |
| Job type: | Permanent |
| Job reference: |
Summary
Administrator (Part-Time, Home-Based)
Hours: 15 hours per week (across 5 days, with am and pm availability)
Salary: Negotiable (pro rata) £24,500-£26,500 per annum depending on experience
Location: Home-based, with monthly meetings in Aldridge or Sutton Coldfield
About the Role
We are looking for a highly organised, proactive Administrator to support the Directors and Clinical Team of a small, well-established private physiotherapy business. This is a varied and rewarding role at the heart of the organisation, playing a key part in ensuring our services are delivered smoothly, professionally, and in line with regulatory requirements.
You will be responsible for a broad range of administrative, compliance, customer service, and coordination tasks, working closely with clinicians, patients, and external professionals.
Key Responsibilities
Patient Referrals & Onboarding
• Manage and process all new referrals from a range of sources (website, email, phone, social media, case managers)
• Issue appointment confirmations and onboarding paperwork
• Set up and maintain accurate patient records on clinical systems
• Prepare costings and liaise with case managers regarding approvals and documentation
• Allocate referrals to therapists in collaboration with Directors
• Manage patient discharges and onward referrals
Scheduling & Diary Coordination
• Book, amend, and coordinate appointments
• Monitor therapist availability and capacity
• Support cover arrangements for annual leave or sickness
• Send appointment reminders and update shared calendars
Clinical Administration & Reporting
• Format, quality-check, password-protect, and distribute clinical reports
• Maintain case manager contact lists and tracking spreadsheets
• Prepare and submit monthly statistics
Compliance, Governance & Regulation
• Manage DBS applications, renewals, and update checks
• Support Right to Work checks and mandatory training compliance
• Track professional registrations and insurance documentation
• Maintain GDPR compliance, including subject access requests and data housekeeping
• Assist with policy updates and internal audits
HR & Staff Administration
• Onboard new staff (contracts, references, compliance checks)
• Maintain staff records and databases
• Support internal training events and CPD tracking
• Organise staff communications, uniforms, and occasional social events
Marketing & Business Support
• Respond to website and social media enquiries
• Update website content and support social media activity
• Assist with marketing materials, Google Ads, and market research
• Collect and record service feedback
General Administration
• Maintain structured digital filing systems
• Order equipment and process company purchases
• Prepare agendas and attend monthly administration meetings with Directors
About You
You will be an experienced administrator who is confident working independently and enjoys managing a varied workload. Ideally, you will have experience in a healthcare or regulated environment.
Essential skills and experience:
• Significant administrative experience (healthcare experience desirable)
• Strong understanding of GDPR, confidentiality, and data protection
• Excellent organisational, prioritisation, and time-management skills
• Confident using Microsoft Office and digital systems (CRM or clinical systems an advantage)
• Excellent interpersonal and communication skills
• Professional, discreet, and able to manage sensitive information
• Proactive, flexible, and solution-focused
• Comfortable working from home with a small amount of storage space available for company materials
What We Offer
• Flexible, part-time, home-based working
• A supportive and friendly team
• A varied role with responsibility and autonomy
• 28 days holiday including bank holidays (pro-rata)
• Pension contribution
To apply:
Please submit your CV and a short covering statement outlining your suitability for the role.
________________________________________
Hours: 15 hours per week (across 5 days, with am and pm availability)
Salary: Negotiable (pro rata) £24,500-£26,500 per annum depending on experience
Location: Home-based, with monthly meetings in Aldridge or Sutton Coldfield
About the Role
We are looking for a highly organised, proactive Administrator to support the Directors and Clinical Team of a small, well-established private physiotherapy business. This is a varied and rewarding role at the heart of the organisation, playing a key part in ensuring our services are delivered smoothly, professionally, and in line with regulatory requirements.
You will be responsible for a broad range of administrative, compliance, customer service, and coordination tasks, working closely with clinicians, patients, and external professionals.
Key Responsibilities
Patient Referrals & Onboarding
• Manage and process all new referrals from a range of sources (website, email, phone, social media, case managers)
• Issue appointment confirmations and onboarding paperwork
• Set up and maintain accurate patient records on clinical systems
• Prepare costings and liaise with case managers regarding approvals and documentation
• Allocate referrals to therapists in collaboration with Directors
• Manage patient discharges and onward referrals
Scheduling & Diary Coordination
• Book, amend, and coordinate appointments
• Monitor therapist availability and capacity
• Support cover arrangements for annual leave or sickness
• Send appointment reminders and update shared calendars
Clinical Administration & Reporting
• Format, quality-check, password-protect, and distribute clinical reports
• Maintain case manager contact lists and tracking spreadsheets
• Prepare and submit monthly statistics
Compliance, Governance & Regulation
• Manage DBS applications, renewals, and update checks
• Support Right to Work checks and mandatory training compliance
• Track professional registrations and insurance documentation
• Maintain GDPR compliance, including subject access requests and data housekeeping
• Assist with policy updates and internal audits
HR & Staff Administration
• Onboard new staff (contracts, references, compliance checks)
• Maintain staff records and databases
• Support internal training events and CPD tracking
• Organise staff communications, uniforms, and occasional social events
Marketing & Business Support
• Respond to website and social media enquiries
• Update website content and support social media activity
• Assist with marketing materials, Google Ads, and market research
• Collect and record service feedback
General Administration
• Maintain structured digital filing systems
• Order equipment and process company purchases
• Prepare agendas and attend monthly administration meetings with Directors
About You
You will be an experienced administrator who is confident working independently and enjoys managing a varied workload. Ideally, you will have experience in a healthcare or regulated environment.
Essential skills and experience:
• Significant administrative experience (healthcare experience desirable)
• Strong understanding of GDPR, confidentiality, and data protection
• Excellent organisational, prioritisation, and time-management skills
• Confident using Microsoft Office and digital systems (CRM or clinical systems an advantage)
• Excellent interpersonal and communication skills
• Professional, discreet, and able to manage sensitive information
• Proactive, flexible, and solution-focused
• Comfortable working from home with a small amount of storage space available for company materials
What We Offer
• Flexible, part-time, home-based working
• A supportive and friendly team
• A varied role with responsibility and autonomy
• 28 days holiday including bank holidays (pro-rata)
• Pension contribution
To apply:
Please submit your CV and a short covering statement outlining your suitability for the role.
________________________________________