Income Recovery Officer
| Posting date: | 18 February 2026 |
|---|---|
| Salary: | £20.0 to £24.0 per hour |
| Additional salary information: | £20 - £24 per hour |
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | Warrington, Cheshire, WA1 1SL |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4772054_1771403827 |
Summary
We're excited to support our well-established social housing client to recruit experienced Income Recovery Officers to join their team on a minimum 6-month contract, with the potential to extend. This is a hybrid role, working 2 days from the office.
If you've worked in Income Recovery/Maximisation and have a strong understanding of rent recovery processes, housing legislation and best practice, this could be a great opportunity. Experience using QL is advantageous.
Your new role
- Manage your own caseload of customer accounts to maximise income and minimise arrears
- Liaise with customers via telephone, email or face to face to discuss support and bring accounts back up to date
- Implement early interventions and complete affordability & expenditure assessments to agree affordable repayment plans
- Prepare pre-court documentation and initiate legal proceedings where enforcement is warranted
- Liaise with internal teams and external partners to ensure a joined-up approach to income recovery and tenancy sustainment
- Ensure accurate and up-to-date customer case notes on the housing management system
What you'll need to succeed
- Experience in an income recovery/maximisation role within social housing, and a good understanding of relevant legislation and best practice
- Experience of completing income & expenditure forms and the ability to offer basic welfare and housing benefit advice
- Good IT skills, ideally having used the QL housing management system
- Confident lone worker who can work to own initiative but communicate effectively with a wider team
What you'll get in return
- Weekly pay
- Competitive hourly rates
- Option to be paid PAYE or Umbrella
- Hybrid working
- Min 6 month contract
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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