Income Officer
| Posting date: | 18 February 2026 |
|---|---|
| Salary: | £20.0 to £24.0 per hour |
| Additional salary information: | £20 - £24 per hour |
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | Warrington, Cheshire, WA1 1SL |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4772050_1771402791 |
Summary
We've got an exciting opportunity to recruit Income Officers in Warrington on behalf of our well-established social housing client. This is a minimum 6 month contract, with possible extensions, working on a hybrid basis and 2 x set office days per week.
Our client are looking for candidates with proven experience within an Income Recovery/Maximisation role, ideally with a social housing environment or similar, with a good understanding of income/rent recovery processes, housing legislation and best practice. Ideally, you will have experience using the QL system.
Key responsibilities:
- Manage your own caseload of customer accounts, ensuring income maximisation and minimal rent arrears for the group
- Liaise with customers via telephone, email, or face to face visits where required to discuss arrears and bring accounts back up to date
- Take early intervention and complete income, expenditure and affordability assessments to agree affordable repayment plans
- Prepare pre-court paperwork and initiate legal proceedings where appropriate to recover outstanding arrears
- Work closely with Tenancy Sustainment Officers, Neighbourhood Officers and Enforcement Officers within the group, as well as other external agencies
What you'll need to succeed
- Experience in an income recovery role within social housing, with a good understanding of legislation and best practice
- Strong IT CRM skills, experience of QL system preferable
- Experience of completing income and expenditure forms, and agreeing affordable repayment plans
- An understanding of welfare benefits
What you'll get in return
- Weekly pay
- Competitive hourly rates
- Hybrid working
- Option to be paid PAYE or Umbrella
- Min 6 month contract with possible extensions
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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