Retail Supervisor
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24937-24937 per annum |
| Hours: | Full time |
| Closing date: | 19 March 2026 |
| Location: | Southampton, SO16 6YD |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 307838-43978934 |
Summary
Retail Catering Supervisor
Location: University Hospital Southampton, SO16 6YD
Salary: £24,937 plus excellent benefitsSchedule: Full time 37.5 hours per week, working 5 out of 7 days across Monday – Sunday, between the hours 7am
- 8pm.
Ready to impact a better future?
As a Retail Catering Supervisor in our Retail Catering team, you’ll help create a positive experience for colleagues, patients, and visitors by leading the delivery of attentive, efficient, and safe catering services every day.
You’ll play a key part in supporting a service that touches lives across the hospital – helping us provide high quality food, a welcoming environment, and a smooth-running operation that contributes to a better future for the people who rely on us.
What you’ll do as a Retail Catering Supervisor
You’ll be entrusted to:
- Co-ordinate and support colleagues to maintain a clean, safe working environment in line with food hygiene and health and safety regulations
- Oversee day-to-day service delivery, ensuring all service-critical tasks are completed on time
- Supervise and guide catering assistants, including allocating tasks and monitoring standards
- Support stock control processes, ensuring goods are stored safely and rotated correctly
- Assist with duty rotas, annual leave planning, and sickness cover
- Help develop departmental procedures and ensure compliance with policies and HACCP requirements
- Support recruitment, training, and development of catering assistants
- Reconcile cash takings from the restaurant, coffee shop, and vending areas in line with procedures
- Act as departmental lead in the manager’s absence
Does this sound like you?
You’ll be a great fit for this role if you have:
- Experience supervising colleagues and supporting high work standards
- Level 3 Food Hygiene Certificate
- Strong communication and customer care skills
- Knowledge of COSHH and HACCP processes
- Experience working in large-scale catering environments
Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
· Salary: Competitive salaries with annual reviews
· Pension: Up to 6% contributory pension scheme
· Holidays: 25 days' annual leave plus bank holidays
· Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
· Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
· Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
· Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
· Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
Let’s impact a better future, together. Apply today.
Location: University Hospital Southampton, SO16 6YD
Salary: £24,937 plus excellent benefitsSchedule: Full time 37.5 hours per week, working 5 out of 7 days across Monday – Sunday, between the hours 7am
- 8pm.
Ready to impact a better future?
As a Retail Catering Supervisor in our Retail Catering team, you’ll help create a positive experience for colleagues, patients, and visitors by leading the delivery of attentive, efficient, and safe catering services every day.
You’ll play a key part in supporting a service that touches lives across the hospital – helping us provide high quality food, a welcoming environment, and a smooth-running operation that contributes to a better future for the people who rely on us.
What you’ll do as a Retail Catering Supervisor
You’ll be entrusted to:
- Co-ordinate and support colleagues to maintain a clean, safe working environment in line with food hygiene and health and safety regulations
- Oversee day-to-day service delivery, ensuring all service-critical tasks are completed on time
- Supervise and guide catering assistants, including allocating tasks and monitoring standards
- Support stock control processes, ensuring goods are stored safely and rotated correctly
- Assist with duty rotas, annual leave planning, and sickness cover
- Help develop departmental procedures and ensure compliance with policies and HACCP requirements
- Support recruitment, training, and development of catering assistants
- Reconcile cash takings from the restaurant, coffee shop, and vending areas in line with procedures
- Act as departmental lead in the manager’s absence
Does this sound like you?
You’ll be a great fit for this role if you have:
- Experience supervising colleagues and supporting high work standards
- Level 3 Food Hygiene Certificate
- Strong communication and customer care skills
- Knowledge of COSHH and HACCP processes
- Experience working in large-scale catering environments
Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
· Salary: Competitive salaries with annual reviews
· Pension: Up to 6% contributory pension scheme
· Holidays: 25 days' annual leave plus bank holidays
· Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
· Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
· Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
· Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
· Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
Let’s impact a better future, together. Apply today.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.