Casual Reservations Agent
| Posting date: | 17 February 2026 |
|---|---|
| Hours: | Part time |
| Closing date: | 19 March 2026 |
| Location: | Edinburgh, Edinburgh, EH1 2AB |
| Company: | The Caledonian Hotel |
| Job type: | Permanent |
| Job reference: | 1463638815 |
Summary
Job Ref: AM15166Branch: The Caledonian EdinburghLocation: The Caledonian, EdinburghSalary/Benefits: £12.36 Per Hour + Exclusive Benefits!Contract type: CasualHours: Part TimePosted date: 17/02/2026Closing date: 17/03/2026
At The Caledonian Edinburgh, the guest journey begins long before arrival. We are seeking a Casual Reservations Agent to create exceptional first impressions, offering personalised guidance and luxury-standard service that reflects the heritage and elegance of the “Caley.”
The Person:
- Warm, engaging and passionate about delivering exceptional guest service
- A strong communicator with excellent written and verbal skills
- Positive, friendly and caring, with a natural desire to make guests smile
- Ambitious, hardworking and confident working as part of a supportive team
- Eager to learn - previous OnQ PM experience is advantageous but not essential
The Role:
- Serve as the first point of contact for many of our guests, offering expert and personalised reservation support
- Provide accurate information, capture guest details and ensure all bookings reflect guest needs
- Maximise revenue through upselling and department incentives
- Handle guest feedback with professionalism and true luxury service
- Work 5 days per week, including a rotation of weekends and bank holidays
Key Responsibilities:
- Deliver exceptional guest service through confident communication and tailored support
- Maintain accurate reservation data and up-to-date guest information
- Respond promptly and professionally to enquiries, requests and feedback
- Demonstrate excellent product knowledge and an understanding of hotel offerings
- Contribute to a seamless guest journey from enquiry to arrival
The Benefits:
- Hourly Rate of £12.36
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues – The Court & Caley Bar
- Discounted use of Leisure Facilities
- Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
- We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!
Why Join Us
At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.
Begin your journey with one of Edinburgh’s most iconic hotels.
?? Learn more: www.klarenthospitality.com/careers