Senior Care Navigator
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 08 March 2026 |
| Location: | Kendal, LA9 7HR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2946-26-0001 |
Summary
The post holder will be Responsible for the day-to-day performance and quality standards within the Care Navigation / administration team. Supporting the Office manager and Assistant Office Manager in the leadership and supervision of a team of Care Navigators and Administrators, ensuring all duties are performed effectively and to the required standard, meeting the objectives of the practice. Senior Care Navigator core duties Supporting the Office Manager / Assistant Office Manager and covering when absent, including Supervision of the Care Navigation Team Proactively monitoring activity on the practice appointment system to maximise appointment usage each day. Direct requests for information Carry out system searches as requested Providing reception staff to support administrative staff during periods of staff absence Produce, maintain and participate in the receptionist rota SAR (Service Access Request), insurance / solicitors' letters and DVLA forms to the administrative team Core administration responsibilities Signpost patients to the correct service Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Initiating contact with and responding to, requests from patients, team members and external agencies Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Manage all queries as necessary in an efficient manner Monitor and maintain the reception area and notice boards Ensuring general office areas are kept tidy and safe in accordance with the Health and Safety and Fire policies. Reporting any defects or unsafe practices to the Practice Manager. Support all clinical staff with general tasks as request Completing opening and closing procedures in accordance practice policy Partake in audit as directed by the audit lead Answering general enquiries explaining surgery procedures, giving results to patients after the doctor has made the necessary comments, making new and follow-up appointments Receiving and recording requests for home visits. On a PLT (Protected Learning Time) day to ensure that telephone message is telling patients that we are closed for staff training. Also restoring telephone services in the morning after the PLT Ensuring that Practice Notes, Docman, Accurx and Practice email messages are dealt in a timely manner and efficiently. Communicating information about any unresolved or urgent matter. Maintaining confidentiality regarding patient issues and the affairs of the practice Other specific duties which may be allocated to individual team members