Allocations & Lettings Officer
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | £21.71 to £28.31 per hour |
| Additional salary information: | Pay Rate: £21.71 PAYE / £28.31 Umbrella |
| Hours: | Full time |
| Closing date: | 25 February 2026 |
| Location: | Ilford, Essex |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | OR23313 |
Summary
Neway International are seeking an Allocations & Lettings Officer to join our client based with Redbridge Council.
Location: Lynton House, 255–259 High Road, Ilford, IG1 1NY
Hours: 36 hours per week
Start Date: 09/03/2026
Duration: ongoing
Pay Rate: £21.71 PAYE / £28.31 Umbrella
IR35: Inside IR35
Work Pattern: 2 days in the office (subject to business needs)
About the Client
Redbridge Council’s Housing Needs service supports residents with allocations, lettings, homelessness prevention and access to suitable accommodation. The Housing Supply Team plays a key role in ensuring properties are allocated lawfully, efficiently and in line with statutory duties and local policy.
The Role
This specialist role is responsible for allocating permanent and temporary accommodation in accordance with Part VI of the Housing Act 1996, the Housing Allocations Scheme, and the Temporary Accommodation Placement Policy. The postholder will manage shortlists, complete direct matches for vulnerable applicants, verify eligibility, and provide comprehensive housing advice to applicants awaiting rehousing or being placed into accommodation.
Key Responsibilities
Allocating permanent homes through choice‑based lettings and direct matching
Verifying shortlisted applicants’ circumstances, eligibility, finances and suitability
Conducting interviews, home visits and desktop checks as part of the verification process
Matching applicants with medical needs, under‑occupiers, management transfers, sheltered applicants and hospital discharge cases
Arranging viewings and progressing offers through to sign‑up
Allocating temporary accommodation, PRSOs and prevention placements in line with policy
Providing housing advice on mobility schemes and alternative housing options
Updating Personalised Housing Plans and maintaining accurate case records
Liaising with hospitals, RPs, landlords, internal teams and external agencies
Managing refusal processes and supporting suitability assessments
Ensuring compliance with legislation, guidance, and Redbridge policies
Supporting customers with complex needs through appropriate referrals
Candidate Requirements
Strong knowledge of Part VI Housing Act 1996, Homelessness Reduction Act 2017, Children Act, Care Act and Welfare Reform Act
Experience in housing allocations, homelessness, or housing needs services
Ability to work in a demanding frontline environment with vulnerable customers
Strong interviewing, assessment and verification skills
Excellent communication skills across face‑to‑face, telephone and written channels
Ability to manage caseloads, meet deadlines and maintain accurate records
IT literate with experience using housing systems
Flexible, solutions‑focused and able to work independently
Location: Lynton House, 255–259 High Road, Ilford, IG1 1NY
Hours: 36 hours per week
Start Date: 09/03/2026
Duration: ongoing
Pay Rate: £21.71 PAYE / £28.31 Umbrella
IR35: Inside IR35
Work Pattern: 2 days in the office (subject to business needs)
About the Client
Redbridge Council’s Housing Needs service supports residents with allocations, lettings, homelessness prevention and access to suitable accommodation. The Housing Supply Team plays a key role in ensuring properties are allocated lawfully, efficiently and in line with statutory duties and local policy.
The Role
This specialist role is responsible for allocating permanent and temporary accommodation in accordance with Part VI of the Housing Act 1996, the Housing Allocations Scheme, and the Temporary Accommodation Placement Policy. The postholder will manage shortlists, complete direct matches for vulnerable applicants, verify eligibility, and provide comprehensive housing advice to applicants awaiting rehousing or being placed into accommodation.
Key Responsibilities
Allocating permanent homes through choice‑based lettings and direct matching
Verifying shortlisted applicants’ circumstances, eligibility, finances and suitability
Conducting interviews, home visits and desktop checks as part of the verification process
Matching applicants with medical needs, under‑occupiers, management transfers, sheltered applicants and hospital discharge cases
Arranging viewings and progressing offers through to sign‑up
Allocating temporary accommodation, PRSOs and prevention placements in line with policy
Providing housing advice on mobility schemes and alternative housing options
Updating Personalised Housing Plans and maintaining accurate case records
Liaising with hospitals, RPs, landlords, internal teams and external agencies
Managing refusal processes and supporting suitability assessments
Ensuring compliance with legislation, guidance, and Redbridge policies
Supporting customers with complex needs through appropriate referrals
Candidate Requirements
Strong knowledge of Part VI Housing Act 1996, Homelessness Reduction Act 2017, Children Act, Care Act and Welfare Reform Act
Experience in housing allocations, homelessness, or housing needs services
Ability to work in a demanding frontline environment with vulnerable customers
Strong interviewing, assessment and verification skills
Excellent communication skills across face‑to‑face, telephone and written channels
Ability to manage caseloads, meet deadlines and maintain accurate records
IT literate with experience using housing systems
Flexible, solutions‑focused and able to work independently