Patient Advisor / Reception
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 28 February 2026 |
| Location: | Amersham, HP7 0HG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2210-26-0000 |
Summary
Administration Be familiar with all practice protocols and policies Deal with enquiries from patients, arrange appointments and explain practice procedures. Direct patients to consulting rooms when necessary and assist patient who require help Deal with incoming telephone calls, act accordingly, or take accurate messages and pass on to the relevant personnel Enter data into patients electronic NHS Care Record To generate EMIS patient online access To book voluntary / hospital transport To book emergency ambulance when asked to do so by a clinician To be familiar with both practice appointment books and extended hours services To be familiar with the practice intranet ( Teamnet) To read and respond when necessary to NHS email To ensure that the waiting areas are kept presentable for patients during surgery hours To activate booking in kiosks Additional administration duties on behalf of the practitioners or Practice Manager Premises To open and lock the premises and know the correct procedures for securing the premises Know how to contact the alarm companies Ensure consulting rooms are cleared after each surgery and prepared for the next surgery Ensure reception waiting area is kept tidy and safe for patients Place the clinician name plate on the doors Training Undertake training as directed Attend primary healthcare team meetings, reception team meetings, and protected time for learning sessions. (PTL) To maintain Bluestream training modules General responsibilities for all staff The post holder is expected to; Adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies. Attend mandatory training as identified by the practice Highlight potential development areas. Confidentiality: The post holder must maintain the confidentiality of information about patients staff and practice business in accordance with the Data Protection Act 1998 and Caldecott principles. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: Employees must be aware of the responsibilities placed upon them under the Health Safety at work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. All staff have a responsibility to report all clinical and non-clinical accidents, incidents or near-misses promptly and when requested to co-operate with any investigations under-taken. Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity: The practice has adopted an equal opportunities policy and all employees must be aware of their obligations to abide by the spirit and nature of the policy to avoid direct and indirect discrimination. The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate The duties of the post will evolve over time therefore the above list of duties is not exhaustive and is liable to change in light of developments and changes within the practice .