Practice Support Administrator
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | £23,874.96 per year |
| Additional salary information: | £23874.96 a year |
| Hours: | Full time |
| Closing date: | 03 March 2026 |
| Location: | Leeds, LS2 9AE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3902-26-0000 |
Summary
Patient Administration Acknowledging new patient records Register new patient records To sort and date stamp all incoming patient related mail To scan documents onto the clinical systems To manage medical requests and respond accordingly Ensure correspondence is appropriately actioned when the clinician is not required to view it Be able to locate documents as need by the clinical and non-clinical user Carry out other administration related tasks as delegated by supervisor/managerReception Duties Greeting and booking in patients for surgeries and clinics Dealing with patient enquiries efficiently and courteously Signposting patients to the correct service Initiating contact with and responding to requests from patients, team members, and external agencies Input data into patient's healthcare records as necessary Direct requests for information i.e., SARs, insurance and DVLA forms to the relevant team Manage all queries as necessary in an efficient manner Carry out system searches as requested Always maintain a clean tidy effective working area Support all clinical team's general tasks as requested To ensure that all visitors and telephone callers to the practice are greeted professionally To ensure all telephone calls are managed appropriately To ensure all e-requests are dealt with To manage the flow of patients arriving at the reception desk for appoints, prescriptions, or queries To administer the e-consultation processAdministration Duties Ensuring specimens are ready for the daily courier driver To work in accordance with written protocols Scanning of documents onto the EMIS system Opening and distribution of practice post and ensuring outgoing post is documented in the post book Changing details on EMIS as requiredMedical Secretary Duties To provide administrative support including typing referral letters, and arranging appointments with secondary care and follow up arrangements as required e.g., choose and book Dealing with patient notes, tasks, and screen messages from colleagues Dealing with all patients and their relatives/carers and external agencies in a caring and professional manner General secretarial duties Dealing with telephone enquiries to and from but not limited to the follow: patients, secretaries, and colleagues at hospitals and outside agencies Undertaking routine clinical administration duties and other tasks relevant to