Ravenscar Practice Manager
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | £35,000.00 to £42,000.00 per year |
| Additional salary information: | £35000.00 - £42000.00 a year |
| Hours: | Full time |
| Closing date: | 03 March 2026 |
| Location: | Redcar, TS10 4NW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0258-26-0006 |
Summary
1. Operational Leadership & Service Delivery Provide overall operational management of Ravenscar Surgery. Lead the day-to-day management of clinical and non-clinical staff. Support service mobilisation and continuous improvement initiatives. Ensure delivery of high-quality primary medical services in line with: NHS Contracts (GMS/PMS/APMS as applicable) National, Local and Direct Enhanced Services PCN contractual requirements Support delivery of vaccination programmes and other national priorities. Promote a positive, inclusive and high-performing team culture. 2. Patient & Community Services Manage reception and front-of-house services to ensure excellent patient experience. Oversee practice communications including patient information, Facebook, website content, booklets and newsletters. Manage the complaints procedure in line with NHS regulations. Monitor patient satisfaction and implement improvements. Work collaboratively with PCN partners, neighbouring practices and stakeholders. Attend PPG meetings and ensure that it is meaningful to both the patients and practice staff. 3. Financial Management Maintain accurate financial systems and record keeping. Support payroll processes in collaboration with HR and Finance. Monitor expenditure to ensure value for money. Contribute to budget setting and financial planning. Support reporting requirements to commissioners and stakeholders. Ensure all enhanced services are claimed and monitor all payments are received. Oversea PPA claims and payments. Monitor QOF and ensure that maximum points are attained. Oversee practice-level financial controls and small business accounts where required. 4. Human Resources & Workforce Management Provide day-to-day management of all practice staff. Undertake workforce planning and skill-mix reviews. Forecast staffing requirements and support recruitment processes. Ensure completion of appraisals and performance reviews. Monitor sickness absence in line with company policy. Support formal HR processes including disciplinaries and grievances in partnership with the HR team. Identify and facilitate training and development needs. Promote staff wellbeing and engagement. 5. Premises & Facilities Management Oversee premises maintenance, security and cleaning services. Ensure compliance with Health & Safety legislation. Lead risk management processes within the practice. Manage stock control systems for clinical and non-clinical supplies. Oversee equipment lifecycle management and replacement planning. Lead on premises or equipment upgrade projects as required. 6. Information Governance & IT Oversee systems for patient records and data integrity. Ensure compliance with Data Protection legislation and NHS Information Governance standards. Monitor clinical coding consistency and reporting. Lead on data security, back-up systems and IT crisis prevention. Analyse and reconcile GP Links data and produce required reports. Support digital innovation and system optimisation. 7. Governance, Compliance & Quality Ensure compliance with CQC standards and regulatory frameworks. Support audit, evaluation and clinical standard setting. Maintain awareness of and compliance with practice policies. Contribute to organisational development and service contract implementation. Represent the Practice at PCN, ICB and Federation meetings as required. 8. Professional Development Undertake mandatory and statutory training. Demonstrate commitment to continuing professional development. Be willing to work towards relevant qualifications if not currently held. Contribute to lifelong learning and evidence-based practice. General Responsibilities Promote equality, diversity and inclusion. Maintain effective communication within teams and with patients. Adhere to all ELM Alliance policies and procedures. Undertake any other reasonable duties commensurate with the role.